Conversion Auditor (3-Week Project/Multi-Location Business)

Fit Franchise Brands•Manalapan, NJ

1d•$7,000 - $12,000

About The Position

We are a boutique fitness franchise organization seeking a Conversion Auditor for a short-term project. The focus of this role is to evaluate how prospective members move from initial inquiry through enrollment across multiple locations, and identify opportunities to improve performance and consistency. We are looking for someone with direct experience in boutique fitness, wellness, or a similar service-based business who understands both the sales process and the in-person member experience. This is a 3-week engagement with a defined scope and deliverables.

Requirements

Experience in boutique fitness, wellness, or a similar service-based business
Background in membership sales, studio management, or sales operations
Strong understanding of appointment-based sales and in-person conversion
Experience reviewing and improving sales performance
Able to identify issues quickly and recommend practical solutions

Responsibilities

Mystery shop multiple locations throughout the NJ market (online, phone, and in-person)
Evaluate the full prospect-to-member journey:
Initial inquiry
Booking process
In-person experience
Enrollment conversations
Review customer interactions, including calls, texts, and follow-up
Identify inconsistencies across locations and team members
Compare high-performing and underperforming locations
Deliver a structured report with:
Key findings
Root causes
Specific, actionable recommendations