Conversational AI Platform Developer I

Exciting • Phoenix, AZ

8d

About The Position

The Conversational AI Platform (CAIP) Developer I is responsible for maintaining existing and building basic intents, conversations, and processes. They support object, and API integrations within SwitchThink’s Conversational AI Platforms (CAIPs) and support on-going AI model training to improve platforms’ accuracy rates in understanding human interactions. They also support the development of CAIP interactions for limited channels like web or mobile apps and support defect troubleshooting efforts and escalate issues to senior developers as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Equivalent combination of education and relevant technical experience for service centers required.
• 1 year coding experience writing functions in object-oriented programming languages preferred.
• Demonstrated understanding of CAIP technology, including voice use cases, and related telecommunications devices, networks, software, and systems required.
• Knowledge of API integration protocols and web standards (e.g. OAuth, SSL, CORS, JWT) required.
• Demonstrated expertise gathering requirements and engaging with stakeholders required.
• Strong analytical and problem-solving skills required.
• Excellent communication skills for collaboration with technical and non-technical stakeholders required.
• Proficient with Microsoft Office Suite required.

Nice To Haves

• Knowledge of the Financial Services industry as well as trends and current events preferred.
• Bi-lingual - Spanish speaking a plus preferred.

Responsibilities

• Intent Creation & Conversation Design Build basic intents, conversations, and processes under supervision.
• Assist in analyzing business requirements to identify challenges and clarify gaps.
• Execute unit tests for simple CAIP logic and address stakeholder feedback during UAT.
• Integrations Collaborate with team members to integrate CAIPs with existing APIs and systems.
• Support the development of CAIP interactions for limited channels like web or mobile apps.
• Performance Monitoring & AI Model Training Monitor platform performance and report findings to senior team members.
• Conduct initial AI model training sessions to improve prediction accuracy under guidance.
• Defect Troubleshooting & Resolution Support defect troubleshooting efforts and escalate issues to senior developers as needed.
• Document and track resolution efforts to build troubleshooting knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees