Conversational AI Developer

Capgemini • Atlanta, GA

6d

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
About the job you’re considering
o Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS.oGood knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist.o Optimize IVR flows to improve customer satisfaction and reduce call handling time.o Integrate IVR systems with other Contact Center components, such as CRM and telephony systems.o Ensure IVR systems are compliant with accessibility standards and Google's guidelines.o Experience driving conversational bots for various channels (web, voice, etc.) projects.o Experience in user-centric conversation experiences involving chat, text, or voice.o Experience in Tel domain and processes.o Strong understanding of sentiment analysis, Intent classification, and dialog flows.Good CommunicationJob DescriptionWorks in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
1. Applies scientific methods to analyse and solve software engineering problems.
2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
1. Applies scientific methods to analyse and solve software engineering problems.
2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.Job Description - Grade SpecificHas more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Requirements

• Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist.
• Experience in user-centric conversation experiences involving chat, text, or voice.
• Experience in Tel domain and processes.
• Strong understanding of sentiment analysis, Intent classification, and dialog flows.
• Good Communication
• Has more than a year of relevant work experience.
• Solid understanding of programming concepts, software design and software development principles.
• Consistently works to direction with minimal supervision, producing accurate and reliable results.
• Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge.
• Organises own time to deliver against tasks set by others with a mid term horizon.
• Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Responsibilities

• Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS.
• Optimize IVR flows to improve customer satisfaction and reduce call handling time.
• Integrate IVR systems with other Contact Center components, such as CRM and telephony systems.
• Ensure IVR systems are compliant with accessibility standards and Google's guidelines.
• Driving conversational bots for various channels (web, voice, etc.) projects.
• Apply scientific methods to analyse and solve software engineering problems.
• Responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
• Exercise original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
• Build skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
• Collaborate and acts as team player with other software engineers and stakeholders.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees