Convention Services Mgr

Makeready LLC•Houston, TX

About The Position

In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected creativity. With a coveted location neighboring the charms of River Oaks, and the culture of Uptown's energy, The Greenleigh is the one place that truly celebrates, and elevates, the unexpected nature of Houston. At The Greenleigh, exceptional events are thoughtfully designed and flawlessly executed. The Convention Services Manager plays a key role in bringing meetings, conferences, and special events to life by coordinating logistics, managing client relationships, and ensuring every detail reflects the high standards of the property. This role serves as the primary liaison between clients and hotel operations, working closely with Sales, Food + Beverage, and Banquet teams to deliver seamless and memorable event experiences.

Requirements

Prior experience in convention services, event management, or hotel group sales operations preferred
Experience coordinating meetings, conferences, or large-scale events in a hospitality environment strongly preferred
Excellent organizational and time-management skills
Strong attention to detail and ability to manage multiple events simultaneously
Exceptional client service and relationship-building skills
Strong written and verbal communication skills
Proficiency in Microsoft Office and event management systems preferred
Professional, polished, and service-oriented demeanor
Ability to stand, walk, and move throughout the property during meetings and events
Ability to lift objects up to 25 pounds related to event materials or setup

Responsibilities

Serve as the primary point of contact for clients following the sales process through event completion
Coordinate all aspects of group meetings, conferences, and special events hosted at the property
Prepare and manage Banquet Event Orders (BEOs) and event documentation to ensure accurate communication with operational teams
Conduct planning meetings with clients to confirm event logistics, schedules, room setups, and catering requirements
Collaborate closely with Banquets, Culinary, Sales, and Operations teams to ensure seamless event execution
Monitor event setups and service to ensure client expectations and property standards are met
Manage room blocks, meeting space assignments, and event timelines
Respond promptly to client inquiries and resolve any issues that arise during event planning or execution
Maintain accurate records and documentation within event management systems
Support revenue and guest satisfaction goals for the hotel’s meetings and events business
Adhere to Makeready’s Guiding Principles, policies and procedures
Perform additional duties and assignments as needed