Convention Services Coordinator

Omni Hotels & Resorts • Boston, MA

5d • Onsite

About The Position

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

POSITION OVERVIEW:
Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Convention Services Coordinator directly supports Convention Services leadership through provision of administrative and operational assistance. Support includes co-ordination and follow up of assigned tasks, correspondence with internal and external clients, maintaining a fluid communication network. Additionally, aid in the development of processes to support operational team efficiencies.

The hourly rate for this position is: $31.43

Requirements

• High school education required. College degree is preferred
• Previous administrative experience preferred
• Ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service
• Fluency in English is essential. Multilingual is advantageous
• Must be able to work independently in a fast-paced environment and be able to handle multiple priorities
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.
• Must possess great time management and organizational skills to achieve results and meet deadlines

Responsibilities

• Daily administrative and office coverage to include typing, filing, answering telephones and maintaining inventory of all office supplies
• Handle all telephone and ‘walk-in’ inquiries. Determine the client’s needs/requests and if needed, refer to the appropriate Convention Services Manager or other department
• Manage the daily process of tasks such as Banquet Event Order (BEO) distribution, Change Log, Daily Events Report, Guarantee Sheets, other daily tasks that may evolve over time
• Gather and organize required materials and information necessary for the production and distribution of a variety of weekly and monthly reports
• Ensure group related amenities are requested and processed correctly
• Acts as a point of contact for Convention Services leadership with internal and external contacts and provide timely responses to requests and communication
• Catalogues and coordinates all requests to utilize function space for in-house meetings, across all departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED