Convention Services Manager

Richmond Marriott Short Pump•Glen Allen, VA

12d•Onsite

About The Position

The Convention Services Manager is responsible for planning, coordinating, and executing all on-site events hosted at the hotel, including conferences, weddings, meetings, banquets, and social functions. This role ensures seamless event delivery, exceptional guest satisfaction, and effective collaboration with internal departments and external vendors. The hospitality industry operates seven (7) days per week, twenty-four (24) hours per day. As such, regular and reliable attendance, in accordance with company standards, is essential for success in this role.

Requirements

Minimum 1-2 years of experience in events, catering, or hospitality management
Strong organizational and multitasking skills
Excellent communication, negotiation, and customer service abilities
Proficiency in Microsoft Office
Ability to work flexible hours, including evenings, weekends, and holidays as needed
High School Graduate or General Education Degree (GED) or Work Equivalent.

Nice To Haves

College degree preferred.

Responsibilities

Plan, organize, and manage hotel events once contract is finalized through post-event follow-up
Serve as the primary point of contact for clients, understanding their needs and expectations
Coordinate event logistics including room setup, catering, audiovisual needs, décor, and timelines
Collaborate with sales, catering, banquet, front office, housekeeping, and kitchen teams
Prepare and manage Banquet Event Orders (BEOs), diagrams, and final billing.
Conduct site inspections and client meetings