Convention Services Manager

HM Alpha Hotels & Resorts • Scottsdale, AZ

2d

About The Position

The Convention Services Manager will serve as the primary liaison between hotel operations and clients hosting meetings, conferences, and events. Your work will directly influence the success of group business, guest satisfaction, and overall event execution, helping to drive repeat business and enhance the hotel’s reputation as a premier meetings destination. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE Collaborate closely with clients to understand their event objectives and translate them into detailed, executable plans. Serve as the point of contact from contract turnover through post-event follow-up, ensuring seamless coordination between departments. Conduct pre-convention meetings and walkthroughs, communicate event details with precision, and respond to last-minute requests with poise and professionalism. Support the sales team by contributing to the pre-event planning process and offering creative, on-brand solutions that elevate the guest experience. Proactively identify opportunities for operational improvement, upselling, and guest satisfaction enhancements. Build strong, lasting relationships with clients to encourage loyalty and future bookings. Other duties as assigned.

Requirements

• Detail-oriented mindset with exceptional organizational and multitasking abilities
• Strong interpersonal and communication skills, both written and verbal
• Calm under pressure and solution-oriented when addressing client needs
• Collaborative team player who thrives in a fast-paced, dynamic environment
• Ability to balance operational logistics with customer service excellence
• 2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
• Proven experience managing multiple events and client accounts simultaneously
• Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite
• Successful completion of a criminal background check is required prior to employment

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business, Communications, or related field preferred
• Equivalent combination of education and experience may be considered

Responsibilities

• Collaborate closely with clients to understand their event objectives and translate them into detailed, executable plans.
• Serve as the point of contact from contract turnover through post-event follow-up, ensuring seamless coordination between departments.
• Conduct pre-convention meetings and walkthroughs, communicate event details with precision, and respond to last-minute requests with poise and professionalism.
• Support the sales team by contributing to the pre-event planning process and offering creative, on-brand solutions that elevate the guest experience.
• Proactively identify opportunities for operational improvement, upselling, and guest satisfaction enhancements.
• Build strong, lasting relationships with clients to encourage loyalty and future bookings.
• Other duties as assigned.

Benefits

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager