Convention Services Manager, Trinity F&B

Omni Hotels & Resorts•Fort Worth, TX

2d•Onsite

About The Position

Prepares event documentation and coordinates with property departments and customer to ensure consistent, high level service throughout the planning, event and post-event phases of property events. Recognizes opportunities to maximize revenue by up selling and offering enhancements to create outstanding events. Serves as the meeting planner’s primary contact (following turnover) on property and is responsible for his/her experience. This position is based out of the Fort Worth Convention Center.

Requirements

Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
Excellent communication skills in all aspects: verbal, written and non-verbal
High school diploma or GED
1 year experience in convention services as a manager in a luxury hotel property
Appropriate, professional appearance and presentation
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Managing Convention Operations
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Manages the planning, execution, and supervision of assigned conventions to include sales, negotiations, and conflict resolution.
Communicates all group specifications and history to the appropriate department.
Accurately forecasts group revenues according to established guidelines.
Plans and develops convention programs, resumes, agendas, and services according to client requirements and established guidelines.
Creates external communications to include contracts and introductory letters
Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines.
Proactively achieve consistently high survey scores through establishing good rapport with the client, preparation work having been done accurately, being visible during the conference to ensure the client’s expectations have been met and coordinating post-convention feedback sessions.
Managing Event Logistics and Operations
Adheres to all standards, policies, and procedures.
Supports Accounting with billing process by providing updated estimates, conducting bill reviews with clients prior to processing the final bill
Identifies operational challenges associated with groups and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Ensures appropriate execution of all banquet functions, overseeing all functions flow smoothly and trouble free.
Responsible for initiating and maintaining contact with each meeting planner to ensure that all last-minute requests and changes are provided.
Communicates changes and pertinent information to appropriate departments, which includes Convention Services, Culinary and Stewarding.
Assist with the creation of schedules
Assists with payroll and other procedures/ requests required by Finance
Participation and Leading Team
Sets goals and delegates tasks to improve hourly staff performance.
Attend and actively participate in all pertinent meetings.
Celebrate successes and publicly recognizes the contributions of team members including consistent use of OSC cards
Champions all standards, policies, and procedures for the team.
Take active role in training and development of hourly associates
Assists with associate tracking and reporting, ensuring all deadlines are met.
Effectively coach, counsel and discipline associates as needed.
Complete and issue performance evaluations, as well as provide on-going coaching as needed.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings