Convention Center Event Manager

Scootaround Inc•Las Vegas, NV

4d•Onsite

About The Position

We are seeking an enthusiastic, customer-focused Convention Center Event Manager to oversee our mobility rental services at the Las Vegas Convention Center (LVCC). This individual will act as our primary on-the-ground representative, ensuring smooth daily operations during major conventions and events. This is an ideal role for someone with a strong background in customer service, logistics, and event coordination who thrives in a fast-paced and physically demanding environment. Please note this is a temporary role for up to 9 months with a potential for extension.

Requirements

2+ years in customer service, hospitality, event coordination, or similar.
Excellent communication and organizational skills.
Professional appearance and demeanor.
Ability to work independently and adapt to high-demand environments.
Proficient with MS Office (Excel, Outlook, OneDrive).
Must be able to walk long distances and stand for extended periods.
Comfortable moving and handling mobility devices (scooters, wheelchairs, etc.)
Ability to lift/move equipment (up to 50lbs) with appropriate support if needed.
Must have a flexible schedule with availability during key conventions and trade shows, including weekends.
Ability to lift, carry, push, and pull up to 50 pounds independently or with appropriate support if needed
Ability to walk long distances and/or stand for extended periods.
Ability to frequently bend, kneel, crouch, or reach to perform routine or business-related tasks.
Active participation in virtual or in-person meetings is an essential function of this role. The employee must be able to frequently engage in scheduled video calls, presentations, and team discussions using various video conferencing platforms.
Ability to communicate effectively in English, both verbally and in writing.
Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness.
Ability to work independently while also collaborating in a team environment.
Must have access to a reliable internet connection and maintain a professional, distraction-free remote work environment when working remotely
Must maintain a professional distraction-free work environment when working at the convention center.
Must be available to work flexible hours including weekends during key conventions and trade shows unless otherwise approved by management.
Must be able to work in a fast-paced environment
Ability to operate a computer, phone, and standard office equipment for extended periods.
Proficiency or willingness to learn digital platforms for communication, documentation, and task management.
Regular, predictable attendance is required
Timely responsiveness and presence during scheduled meetings and operational check-ins are expected.
Occasional flexibility to assist with any urgent operational needs

Nice To Haves

Experience supervising staff or contractors is a strong asset.

Responsibilities

Lead Onsite Operations:
Manage all aspects of Scootaround’s mobility rental booth and services during events at LVCC.
Ensure the booth is set up cleanly, professionally, and ready before the show starts.
Serve as the primary point of contact for guests and temporary support staff.
Customer Service Excellence:
Deliver exceptional service to guests requiring mobility assistance.
Resolve any customer concerns or rental issues with professionalism and care.
Staff Management:
Hire, schedule, and supervise temporary 1099 contractors as needed for larger events.
Provide direction and ensure adherence to service standards.
Liaison and Coordination:
Act as the main liaison between Scootaround and LVCC stakeholders, including the onsite FedEx office and event organizers.
Attend pre-convention meetings and ensure that Scootaround services are represented and understood.
Flexibility & Physical Presence:
Be physically active throughout the large convention center space during show hours.
Adapt to a non-traditional schedule that includes early mornings, late evenings, weekends, and multi-day events.
Perform weekly inventory checks for equipment, booth supplies, and other necessary items.
Make regular visits and check-ins at the facility.
Attend event planning meetings to promote services, including Fleet and Onsite Rentals.
Plan regular check-ins with FedEx Office teams to strengthen the partnership.
Ensure all scooters are cleaned, charged, and inspected before use.
Process rental transactions using the Rent A Ride platform.