A Controls Support Technician Tier 1 performs troubleshooting on car wash controls systems that are escalated from our Equipment Support team. Troubleshooting will primarily be done remotely from our headquarters, utilizing email, phone calls, and video calls. They will analyze and diagnose problems with controls hardware & software to solve issues for our clients around the globe, as well as collaborate with our Controls Engineers to continuously improve our controls systems. What can Tommy's offer you? Competitive base pay and annual bonus Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance 401k match and complimentary financial planning services with Merrill Lynch Paid time off and paid holidays Opportunity for continued education and tuition assistance Valuable learning and development program Significant ability to grow internally for motivated and strong performing team members Fun, energetic, family-oriented work culture with an emphasis on team member morale International presence