Controls Support Specialist I

AAON, Inc. • Kansas City, MO

1d

About The Position

Summary: Provides technical assistance over the phone to on site field technicians and end users of AAON. Essential Job Duties and Responsibilities: Answers and solves technical support calls on AAON controls. Assists in testing and troubleshooting AAON digital controls. Performs job site startup and troubleshooting with field personnel. Evaluates the need for escalation to Mechanical Support / Engineering and Controls Engineering. Performs administrative duties associated with controls support position. Use Test Bench to assist field technicians with hardware I/O, SOO, and Applications. Must be available for afterhours field support during the work week, weekends, and holidays as needed. This is subject to change according to business needs. Some travel is expected for this position. At AAON, we are driven by a commitment to innovation and sustainability. Since 1988, we have been at the forefront of the HVAC industry, providing cutting-edge solutions for commercial and industrial indoor environments. Our dedication to designing and manufacturing highly configurable equipment ensures that we meet the exact needs of our clients, delivering unparalleled efficiency, performance, and long-term value. Join us in our mission to create a cleaner and more sustainable future.

Requirements

• High School Diploma or equivalent.
• Demonstrates strong leadership abilities.
• Communicates effectively in written and spoken form.
• Exhibits good decision making and problem-solving abilities.
• Demonstrates strong multi-tasking capabilities and organizational skills.
• Works with minimal supervision.
• Ability to follow directions.
• Works effectively in a team environment.
• Works effectively in a fast-paced high-pressure environment.
• Electronic/digital low voltage controls
• Multi-Meter
• Knowledge of electronics
• Microsoft Suite
• Internet software
• Contact management systems
• Read Unit Wiring Schematics
• Lift up to 10lbs.
• Required to sit, use hands talk and hear 85 % of work hours.
• Specific vision abilities required by this job include close vision, depth perception, ability to adjust focus, and ability to see color.

Nice To Haves

• Any Technical Trade School training is preferred.
• Electrical Controls and Instrumentation Automation is a plus.
• HVAC or Electrical training is preferred.

Responsibilities

• Answers and solves technical support calls on AAON controls.
• Assists in testing and troubleshooting AAON digital controls.
• Performs job site startup and troubleshooting with field personnel.
• Evaluates the need for escalation to Mechanical Support / Engineering and Controls Engineering.
• Performs administrative duties associated with controls support position.
• Use Test Bench to assist field technicians with hardware I/O, SOO, and Applications.
• Must be available for afterhours field support during the work week, weekends, and holidays as needed.
• Some travel is expected for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED