Controls Support Engineer

Vanderlande•Marietta, GA

About The Position

Overview: Are you a Controls Engineer with a talent for Allen-Bradley PLC systems and a drive to keep cutting-edge automated material handling solutions running smoothly? Do you thrive in a dynamic environment where you can apply your expertise both remotely and on-site? If so, we want you to join our North American Service Center (NASC) team! In this critical role, you'll ensure the reliability and efficiency of our systems by expertly troubleshooting, managing incidents, and optimizing performance. The first year will involve significant project work, so you must be ready to travel and work away from home for extended periods. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.

Requirements

Education: A Bachelor’s degree in engineering or a related technical field.
Experience: A minimum of 3 years of experience in controls technology, specifically with Allen-Bradley PLC systems.
Hands-On Skills: Proven hands-on experience with controls and PLCs.
Technical Proficiency: Strong Allen-Bradley PLC experience. Strong understanding of Low-Level Controls (LLC) and industrial networking systems.
Work Style: Ability to work independently and prioritize tasks effectively. A strong team player with a solution-oriented mindset. Excellent analytical and problem-solving abilities. Commitment to continuous learning and professional development. Exceptional written and verbal communication skills. A strong service-minded approach.
Work Environment: This is a full-time role within a dynamic call center and field environment. You should expect: Up to 70% travel to customer sites across North America. Occasional opportunities for international training. The ability to access and navigate industrial sites for inspections.

Responsibilities

Incident Resolution & Diagnostics: Swiftly diagnose and resolve complex incidents related to automated material handling systems to minimize downtime.
PLC System Expertise: Diagnose, repair, prevent, modify, maintain, and commission Allen-Bradley PLC systems.
Network & Communication: Troubleshoot and optimize various bus networks, including Profibus, ASI bus, Profinet, and TCP/IP.
Data Analysis: Proactively analyze log data to identify and resolve potential system issues.
IT System Integration: Work proficiently with IT systems relevant to industrial automation.
Technical Support: Apply your comprehensive knowledge of electromechanical and networking systems, with a strong focus on Allen-Bradley PLCs, to provide top-notch technical support.
On-Site Support & Commissioning: Provide essential on-site support for troubleshooting, commissioning, and critical system maintenance during projects, peak customer periods, and system updates.
Documentation & Escalation: Maintain accurate incident documentation and effectively escalate complex issues when necessary.

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