Controls and IT Support Technician
About The Position
General Responsibilities: The Support Technician provides first-line technical assistance to end users, ensuring timely resolution of basic hardware, software, and network issues. This role serves as the initial point of contact for support requests and is responsible for troubleshooting, documenting, and escalating issues as appropriate. Specific Responsibilities: Serve as the first point of contact for IT and controls support Perform routine and emergency maintenance on electronic equipment Perform periodic inspections, testing, adjustments, calibrations and servicing activities necessary to assure the proper operation of process instrumentation and control systems in the plant operations and wastewater treatment process Diagnose and resolve basic hardware, software, and connectivity issues Provide support for desktops, laptops, mobile devices, printers, and peripherals Monitor control equipment for proper operation, performance and safety Assist users with operating systems, Microsoft 365 applications, and basic business software Perform user account setup, password resets, and access management Support onboarding and offboarding of employees (equipment setup, access provisioning) Maintain inventory of IT and controls equipment and assist with asset tracking Run conduit and network cabling Follow IT policies, security standards, and best practices
Requirements
- High school diploma or equivalent (associate's degree in IT or related field preferred)
- 0-2 years of experience in an IT support or help desk role
- Basic understanding of Windows and/or macOS operating systems
- Familiarity with common office applications (Microsoft 365, email, browsers)
- Fundamental knowledge of networking concepts (Wi-Fi, LAN, VPN)
- Strong customer service and communication skills
Nice To Haves
- CompTIA A+ or similar entry-level IT certification
- Exposure to Active Directory, Azure AD, or similar identity management tools
- Basic understanding of cybersecurity best practices
Responsibilities
- Serve as the first point of contact for IT and controls support
- Perform routine and emergency maintenance on electronic equipment
- Perform periodic inspections, testing, adjustments, calibrations and servicing activities necessary to assure the proper operation of process instrumentation and control systems in the plant operations and wastewater treatment process
- Diagnose and resolve basic hardware, software, and connectivity issues
- Provide support for desktops, laptops, mobile devices, printers, and peripherals
- Monitor control equipment for proper operation, performance and safety
- Assist users with operating systems, Microsoft 365 applications, and basic business software
- Perform user account setup, password resets, and access management
- Support onboarding and offboarding of employees (equipment setup, access provisioning)
- Maintain inventory of IT and controls equipment and assist with asset tracking
- Run conduit and network cabling
- Follow IT policies, security standards, and best practices
Benefits
- 401K savings plan
- Health and Dental coverage
- optional FSA
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
