About The Position

The Control Room Associate is responsible for the daily coordination of all PS movements. The ideal candidate for this position is a motivated, team-orientated individual with the ability to successfully manage multiple activities while providing leadership and direction to the team of Member and Operations Associates.

Requirements

  • Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.
  • Airport experience preferred.
  • Experience managing conflict and effective problem resolution.
  • Excellent verbal and written communication skills.
  • Strong multi-tasking and organizational skills.
  • Demonstrated ability to lead teams.
  • Pass a pre-employment drug screening + background check
  • Collection of SSN as part of the background check process will be required
  • Must be authorized to work in the United States
  • PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Nice To Haves

  • Airport experience preferred.

Responsibilities

  • Daily preparation of operations for each business day by gathering and disseminating operational information to all work centers at PS.
  • Coordinate successful execution of all planned and unplanned operations.
  • Initiate and coordinate reservation-related tasks with MIA Airline Carriers.
  • Effectively manage PS Terminal relationships with TSA, CBP, and other organizations.
  • Effectively manage relationships with third-party vendors when required.
  • Ability to coach and deliver feedback for developmental purposes.
  • Be approachable and have interpersonal skills that foster trust and respect.
  • Provide excellent customer service to our members, business partners, and PS departments and colleagues.
  • Perform any other duties as needed by the operation as directed by The Managing Director or other PS Leadership.

Benefits

  • Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
  • 401K retirement plan with company matching
  • Health and Dependent care FSA and HSA with company matching
  • Merit-based raises and bonuses
  • 12 PTO Days / 6 Paid Sick Days Prorated Annually
  • Monthly health & wellness and cell phone reimbursement
  • Paid training
  • A great career path with promotion opportunities.
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