Control Manager - Vice President

JPMorgan Chase & Co.•Newark, DE

About The Position

As a Control Manager Vice President in Wholesale Lending Services (WLS), you will play a key role in delivering a robust control environment for our global lending operations. You’ll support a diverse team, drive regulatory oversight, and lead risk assessments to ensure operational excellence. Your work will help protect the firm, our clients, and our reputation, while fostering a culture of continuous improvement and collaboration.

Requirements

Bachelor’s degree or equivalent experience
5+ years of experience in controls, audit, quality assurance, risk management, or compliance within financial services
Advanced knowledge of control and risk management concepts, including designing and evaluating CORE with business partners
Experience managing people and leading teams in business operations or risk/controls
Proficiency in PowerPoint or Pitch Pro, with the ability to create compelling executive presentations
Exceptional written and verbal communication skills, with strong interpersonal and collaboration abilities
Strong analytical, problem-solving, and process analysis skills, with the ability to work autonomously in a fast-paced environment

Nice To Haves

Experience in leadership roles within business operations or risk/controls
Technical acumen to identify and implement technical solutions for business challenges
Demonstrated ability to analyze metrics for emerging risks and develop sustainable action plans
Experience in change management and driving systemic improvements
Ability to make informed, data-driven decisions and influence stakeholders

Responsibilities

Foster a proactive risk and control culture by identifying process gaps and challenging the status quo
Support business partners in analyzing key processes, identifying risks, and recommending improvements
Conduct comprehensive risk assessments to identify and mitigate key risks through effective controls
Manage control-related activities, including Control & Operational Risk Evaluations (CORE), risk events, issues, action plans, and testing
Lead the end-to-end execution of CORE, addressing control breaks and driving resolutions to minimize financial, regulatory, and reputational risk
Ensure business engagement and accountability in control-related activities
Review and analyze program data, such as Key Risk and Key Performance Indicators, to inform business strategies
Collaborate with colleagues across business, operations, legal, compliance, risk, audit, and technology functions
Serve as a subject matter expert for operational risk, advising on emerging trends, risk events, metrics, and governance
Develop and implement action plans to address root causes and ensure sustainable solutions
Lead change management initiatives to strengthen the control environment