Control Manager - Senior Associate

JPMorgan Chase & Co.•Jersey City, NJ

About The Position

As a Control Manager – Strategic Testing (Associate) - for Client Onboarding & Documentation (CO&D). , you will lead reviews leveraging advanced analytics, automation, and AI to enhance controls and drive efficiency. You will support the end-to-end CO&D organization across WKO (Wholesale KYC Operations) and DDS (Digital Documentation Services), providing management with insights to understand and monitor key operational risks and regulatory concerns. You will collaborate with global teams, including DDS and WKO Operations, Control Managers, Compliance, Technology, Product and Audit ensuring alignment with firmwide standards.

Requirements

Minimum of 8 years of experience in Controls, Risk Management, Compliance, or related fields.
Bachelor’s degree or equivalent experience required.
Solid understanding of AML/KYC processes and operational risk management.
Ability to adapt in a fast-paced, changing regulatory environment.
Strong organizational and time management skills; able to manage multiple priorities.
Effective communication and interpersonal skills for cross-team collaboration.
Experience supporting process reviews, risk assessments, and audit activities in financial services.
Proactive problem-solving and attention to detail.
Proficiency in Alteryx, Python, and data analysis tools; proven ability to automate and strengthen controls.
Experience applying AI and machine learning (GenAI, Agentic AI) to risk management and process automation.
Ability to translate complex data and technical concepts into actionable business insights.

Nice To Haves

Master’s degree or background in Computer Science.
Advanced proficiency in Python for data science (Pandas, NumPy, Scikit-learn, TensorFlow, Keras).
Advanced experience in pattern recognition, predictive modeling, and statistical analysis.
Experience with regression, classification, clustering, dimensionality reduction, and pipeline development.
Experience consuming APIs and integrating data sources.
Exposure to large-scale digital transformation projects.
Demonstrated passion for leveraging technology to solve business challenges.

Responsibilities

Lead control review initiatives using analytics, automation, and AI to enhance control environment.
Develop a deep understanding of Client Onboarding & Documentation, DDS, WKO operations, and related control policies and systems.
Conduct proactive process reviews to identify and address emerging risks.
Perform root cause analysis and partner with stakeholders to implement corrective actions.
Synthesize complex information into clear, concise reports for management and key stakeholders.
Provide strategic advice on risk and control issues, ensuring timely resolution.
Ensure controls are well-designed, effective, and support a proactive risk culture.
Uphold CORE Standards, Risk Assessment Structures, and program deliverables.
Partner across business, operations, legal, compliance, risk, audit, and technology to deliver consistent risk practices.
Leverage Alteryx, Python, and GenAI/LLM to automate processes and improve risk management.
Deliver results under tight deadlines in a dynamic, evolving environment.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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