Control Booth Operator

Cameron County•San Benito, TX

18h•Onsite

About The Position

The Control Booth Operator at the Cameron County Juvenile Justice Department is responsible for maintaining the security and operational integrity of the facility. This includes monitoring residents and equipment, managing facility access, answering telephones professionally, and maintaining various logs such as entry, resident status, and operational information. The role requires familiarity with the facility's program schedule and coordination with support and service agencies. Operators must monitor security and fire alarm systems, maintain communication with staff, and adhere to strict professional conduct and ethical behavior standards set by PREA, TJJD, Cameron County, and CCJJD policies. The position involves working a rotating schedule, which may include long shifts, weekends, and holidays, in a high-noise, stressful environment, and requires strict adherence to facility rules regarding electronic devices and social media.

Requirements

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, abilities sufficient to successfully perform the duties and responsibilities of this job as required by the Texas Juvenile Justice Department, to include a high school diploma or GED.
Must be over twenty-one (21) years of age (for state certification requirements).
Current Texas Driver's License and must have current automobile insurance.
Ability to communicate effectively (reading, writing, and understanding) in English.
Able to submit to a drug urinalysis pre-screening exam and pass a criminal background check.
If the candidate for employment does have a criminal record, it must be cleared through the requirements as set forth by the Texas Juvenile Justice Department.
Knowledge of Standard practices in area of assignment.
General knowledge of establishing appropriate relationships and social adjustment.
Safety and security techniques and standards.
Skills in Monitoring and responding to resident behavior.
Skills in Problem solving and decision making.
Skills in Both verbal and written communication.
Basic Computer skills in word processing, spreadsheets, databases and a variety of software packages.
Ability to work efficiently both independently and as part of a team.
Ability to reason and make judgments and decisions.
Ability to maintain resident and facility confidentiality.
Ability to manage time well, perform multiple tasks, and organize diverse activities.
Ability to submit written documentation clearly, accurately, and impartially.
Ability to perform effectively and courteously in a stressful environment while maintaining a professional manner.
Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other county employees and officials, representatives of the juvenile justice system and the general public.

Nice To Haves

Knowledge of Spanish is preferred

Responsibilities

Maintain legible PRE & Post Facility main entry log, listing: all significant events; resident status; assigned staff, facility entry and exiting; logging outgoing calls to service agencies; logging operational information pertaining to assigned staff and or visitors, interns, contract, or volunteers.
Maintain accountability of all residents and equipment and ensures that the environment is safe, clean, and secure.
Acting as the operator, answering the telephone for the facility and always being professional and courteous when communicating with staff, non-staff, and following telephone procedures.
Controlling the security of the facility.
Keeping all magnetic and locked doors secured and only opening them when recognized Staff or Chain of Command personnel request access. All others must be escorted.
Be familiar with the facility program schedule to anticipate resident movements or needs.
Be familiar with support and service agencies to facilitate coordination, e.g. Tropical Texas (AVAIL); medical services; fire safety services; local law enforcement agencies, etc...
Monitor security and fire alarm systems, including closed circuit monitors.
Maintain communication with other staff to ensure continuity of care.
Check the schedule for changes and advise staff of pertinent information.
Practice good discipline in using the Radio Telephone Operator (RTO) radio communications system.
Maintain other logs, such as visitors, interns, volunteers, teachers, grievances, medical, resident monitoring logs, etc...
Adhere, maintain, and comply with professional conduct and ethical behavior consistent with the standards and policies and procedures expected by the Prison Rape Elimination Act (PREA), TJJD, Cameron County, and Cameron County Juvenile Justice Department (CCJJD) at all times, both on duty and off duty.
Adhere and comply with all PREA standards and follow zero tolerance towards all forms of sexual abuse and sexual harassment.
Adhere and comply with all TJJD standards to include Abuse, Neglect, and Exploitation (ANE) standards and cooperate with all ANE investigations.
Adhere and comply with all CCJJD's and Cameron County's policies and procedures and know how to keep abreast of any changes to said policies and procedures, including maintaining an effective safety program as established by Cameron County.
Abide by all federal, state, and local laws; the nature of our profession requires being a good role model and setting a good example at all times.
Attend staff meetings and trainings as required.
Attend work punctually and regularly to provide of care for residents and dependability with co-workers and shift supervisors.
Perform duties specific to shift as determined by the Facility Administrator, Operations Manager; and performs other duties as may be assigned.
Perform any and all other duties as assigned by the Chief Juvenile Probation Officer and/or designee to include reassignment which is in the best interest of the department.