Contracts Specialist

ALKU•Andover, MA

34d•Onsite

About The Position

The Contracts Specialist supports ALKU’s Client Services department by managing the full lifecycle of client agreements. This role ensures accurate and timely review of MSAs, amendments, and renewals while maintaining alignment with internal standards, risk thresholds, and compliance guidelines. The specialist provides clear communication to Sales and Client Services stakeholders, maintains version control, and supports contract workflow improvements. This position also contributes to process optimization, documentation, and cross-departmental collaboration to promote efficiency, scalability, and alignment across teams.

Requirements

Ability to manage deadlines and communicate effectively with cross-functional teams.
Strong attention to detail and organizational skills.
Foundational knowledge of contract review, redlining, and negotiation principles.
Excellent written and verbal communication; able to present recommendations clearly to non-legal background people.
Process-oriented mindset with the ability to identify inefficiencies.
Proactive, adaptable, and comfortable working in a fast-paced environment.
General proficiency with standard business tools (Excel, Word, PDF markup tools, etc.).
Proactive and self-motivated with the ability to work independently.
Strong collaboration skills for partnering with Sales, Client Services, and Legal/General Counsel teams.

Responsibilities

Contract Management & Support
Review, redline, and provide recommendations on client MSAs, amendments, and renewals under guidance from leadership.
Maintain turnaround times according to internal SLAs
Communicate contract risks, notes, and next steps clearly to internal stakeholders, including Sales Directors, Account Managers, and the Client Services Leadership.
Track and maintain version control of all active and finalized agreements within internal systems (files, Monday.com, etc.).
Ensure contracts adhere to ALKU’s standard terms, risk thresholds, and compliance guidelines.
Process Improvement & Documentation
Support the analysis of current contract workflows to identify inefficiencies and areas for improvement.
Assist in refining procedures for document handoffs, data entry, and communication between teams.
Help create and maintain process documentation, templates, and job aids to improve scalability and consistency i.e. playbooks.
Participate in presenting observations and recommendations to leadership to support efficiency and growth initiatives.
Cross-Functional Collaboration
Partner with the Client Services and Revenue teams to ensure smooth contract flow and alignment across departments.
Provide regular updates on contract volume, turnaround time, and process observations to Client Services leadership.
Collaborate closely with Client Services leadership and General Counsel for visibility and ongoing overall company alignment.