Contractor Relations Specialist (Remote) - Plumbing

HD Supply•Prior Lake, FL

4d•Remote

About The Position

Optimizes service quality and customer satisfaction by assessing contractor capabilities, implementing improvement strategies, and maintaining compliance with company standards. Serves as a pivotal link between contractors, sales teams, and organizational platforms to ensure seamless communication and uphold service excellence.

Requirements

5+ years of experience in contractor management
Familiarity with compliance standards and regulations relevant to contracting and service provision.
Must obtain state contractor certifications for organizational use.
Typically requires BS/BA in a related discipline.
Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field.

Nice To Haves

Bachelor’s degree in business administration or a related field.

Responsibilities

Reviews service capabilities and contractor performance to identify strengths, weaknesses, and opportunities for improvement to better meet customer needs.
Recruits and onboards contractors based on assessments, serving as the primary communication and escalation point.
Develops and maintains contractor performance grading system and reviews audits to ensure compliance with HD Supply standards, while educating contractors on quality standards and procedural guidelines.
Acts as pivotal connection between contractors and the sales team, facilitating clear communication of service capabilities to sales representatives, while managing contractor inquiries regarding project specifications, regulatory compliance, and customer expectations.
Utilizes QuickBase to assess programming needs for future growth, ensuring accuracy and integrity of data input, while actively participating in strategy discussions for potential integration with other organizational platforms and systems.
Provides oversight by approving contractors' licenses in QuickBase for permitted services, reviewing scopes of work to ensure compliance with licensing laws, and offering backup support for licensing expertise during project success calls.