Contractor Program Manager - Agency Medical Evaluations Network

Greenlife Healthcare Staffing-posted 1 day ago
Full-time • Manager
Remote • New York, NY
11-50 employees
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The Contractor Program Manager (CPM) leads all operational, clinical, and administrative aspects of a nationwide Patient Physician Network (PPN) that delivers occupational medical evaluations and related services for FBI applicants and employees under a firm-fixed-price IDIQ contract. The CPM ensures that all exams are delivered on time, within contract requirements, and in full compliance with FBI security, privacy, and quality standards while coordinating closely with the FBI COR, contracting staff, and internal provider network teams.

  • Lead all aspects of the FBI Medical Evaluations and Services program, ensuring full compliance with the Statement of Work, RFP, and task orders.
  • Serve as the primary liaison to the FBI COR, Contracting Officer, and other government stakeholders for all technical, operational, and performance matters.
  • Develop, implement, and maintain program policies, standard operating procedures, and quality assurance processes that meet JCAHO, AMA, ACOEM, OSHA, and FBI requirements.
  • Build and oversee a nationwide PPN of clinics and mobile providers capable of delivering all required exam types within contractually defined distance and timeliness standards.
  • Ensure timely establishment of new provider locations (within 90 days of FBI request) and manage any associated disincentives or corrective actions.
  • Monitor provider performance, address complaints, and implement corrective action or discontinuation of underperforming clinics in coordination with the FBI COR.
  • Oversee scheduling operations to meet timelines for applicant medicals, fitness-for-duty exams, OSHA/NOAA surveillance, DOS travel, and expedited referrals, including adherence to required contact attempts and appointment windows.
  • Ensure all service work orders are completed on time, with complete documentation and QA review before submission, minimizing disincentives for late or incomplete exams.
  • Lead monthly status meetings and provide required reporting, including Monthly Status Reports, cost reports, and quality-assurance metrics.
  • Oversee accurate monthly invoicing by service location, ensuring line-item detail, correct application of disincentives, and reconciliation with FBI requirements.
  • Resolve improper billing incidents quickly and provide acceptable written proof of resolution to the FBI within required timeframes.
  • Coordinate with FBI technical points of contact on evolving exam requirements, process changes, and implementation of new exam types or testing methods.
  • Lead internal and external communications during emergency surge requirements, government closures, or pandemics, ensuring continuity of operations consistent with FBI guidance.
  • Oversee, and when clinically appropriate perform, in-person occupational health exams, including fitness-for-duty evaluations, surveillance exams, and travel medical assessments in accordance with contract requirements and applicable clinical standards.
  • Ensure all exam components (history, physical exam, labs, imaging, functional testing) are completed using calibrated equipment and documented on FBI-specified forms within required timeframes.
  • Support implementation and oversight of specialized testing such as color-vision assessments, audiometry, spirometry, and other occupational health screenings required under the contract.
  • Ensure all PPN practitioners (MD/DO, NP, PA, audiologists, CDL/FAA examiners) hold appropriate state licenses, board certifications, and DOT/FAA credentials, with annual re-verification.
  • Establish and maintain clinical protocols consistent with JCAHO, AMA, ACOEM, OSHA, ANSI, CDC, DOT, DOS, and other applicable standards, incorporating updates as regulations evolve.
  • Oversee clinical quality assurance reviews of exam reports, including completeness, accuracy, timeliness, and alignment with FBI fitness-for-duty criteria.
  • Ensure rapid notification and appropriate clinical response for critical findings (e.g., life-threatening EKG results), including directing urgent care or emergency referral as necessary and promptly informing FBI TPOCs.
  • Licensed clinician (e.g., MD, DO, NP, PA, or other relevant advanced practice provider) with current, unrestricted license in at least one U.S. jurisdiction; occupational or preventive medicine background strongly preferred.
  • Minimum of 5–7 years of experience in occupational health, employee medical programs, or large-scale clinical operations; prior federal or law enforcement occupational health experience preferred.
  • Demonstrated experience managing multi-site or nationwide provider networks, including credentialing, quality assurance, and performance management.
  • Familiarity with JCAHO, ACOEM, OSHA, HIPAA, Privacy Act requirements, and medical surveillance programs.
  • Ability to obtain and maintain any background checks, clearances, and Limited Access Request approvals required to access FBI facilities, systems, or information.
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