Contractor Network Performance Coach

Crawford•Jacksonville, FL

14d•Hybrid

About The Position

We’re Crawford, a global leader in claims management, where every claim represents a person and a community we help restore. As a Contractor Network Performance Coach in Jacksonville, FL (Hybrid) , you’ll coach contractors, deliver educational training, and analyze performance data to drive improvement and ensure quality outcomes. If you bring customer service experience , knowledge of property insurance or construction , proficiency in Xactimate , and strong organizational and communication skills, join the One Crawford family and apply today at Crawford Careers .

Requirements

Bachelor's degree in business administration, management, construction or a related discipline; or an equivalent combination of experience.
Minimum 1 year training, coaching and/or leadership experience
Minimum 1 year Project Management experience preferred
Residential Property Insurance training experience preferred
Exhibits team leadership capabilities
Familiar with residential and commercial construction, restoration means and methods
Ability to interpret contract terms and conditions
Basic construction estimating skills
Ability to review completed work and determine conformance with contract requirements and standard business practices
Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork
Highly proficient and advanced computer skills, Windows, Microsoft Word, Excel, and working knowledge of property estimate software programs
Excellent written, verbal and oral communication skills
Excellent attention to detail; organizational and interpersonal skills
Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision
Tact and diplomacy
Highly objective decision making style based on facts, not intuition
Confident and decisive in reaching conclusions and determinations
Strong relationship/team building skills
Strong time management abilities
Previous experience in the construction industry.
Insurance property loss adjusting experience helpful.
Will have frequent interaction with contractors and clients.

Responsibilities

Coaching and Development: Coach contractors and conduct educational trainings per company policies and client requirements to address identified trends.
Provide real time coaching and feedback to contractors based on contractor performance.
Work with management to determine training needs and training topics.
Subject matter expert for Contractor Connection processes and program requirements
Create performance improvement plans touching multiple disciplines within the organization.
Provide feedback and recommendations for formal training development.
Address training related questions and queries from contractors.
Coordinate with team members to develop and implement training models.
Determine training timelines and develop training content.
Maintain training documentations and make updates as per business needs.
Develop best practices to improve training quality.
Develop and maintain knowledge base and FAQs for contractors.
Schedules contractor staff training sessions for new and existing contractors where required.
Acts as change agent and facilitator of managing change initiatives.
Assists all internal departments where required.
Reporting & Analysis: Provide data review, analysis and monthly reporting of individual contractor and District performance results.
Identify skill gaps for performance improvement and recommend final decisions regarding contractor status within network (i.e. suspension, terminations, etc.).
Make recommendations on process improvements that will gain efficiencies and reduce cycle times.
Identify opportunities with existing processes and recommends process improvement measures.
Create feedback loop between Network Performance Management team and contractor for ongoing performance monitoring.
Participates in special projects or other assignments as directed.
Upholds the Crawford Code of Business Conduct at all times.