Contract Technical Writer II

Healthcare Management Administrators•Bellevue, WA

3h•$37 - $48•Remote

About The Position

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/ How YOU will make a Difference: HMA is embarking on a multi‑year transformation initiative focused on modernizing HMA’s claims processing capabilities. Over the next three years, we are transitioning to a new, more efficient claims system that will strengthen accuracy, improve member and client experience, and support long‑term operational growth. This project brings together teams across HMA to rethink processes, adopt new technologies, and build a stronger foundation for the future. Each role supporting Project Phoenix plays a meaningful part in shaping how we serve our members for years to come.

Requirements

Bachelor’s degree in English, Communications, Technical Communication, Computer Science, Engineering, or a related field
3-5+ years of experience creating technical documentation
Proven ability to translate complex technical concepts into clear, concise, user‑friendly content
Experience working closely with engineers, product managers, designers, and subject‑matter experts
Experience with markup languages (Markdown, HTML, XML)
Familiarity with version control systems (Git, GitHub, GitLab, Bitbucket)
Ability to read and understand technical specifications
Experience creating diagrams or visuals using tools like Visio, Lucidchart, Figma, or Draw.io
Understanding of content management systems (CMS) and structured authoring principles
Exceptional written communication and attention to detail
Strong interviewing and information‑gathering skills
Ability to manage multiple projects and deadlines
Comfortable working in fast‑paced or agile environments
Collaborative mindset with the ability to work cross‑functionally
Curiosity and willingness to learn new technologies

Responsibilities

Develop, edit, and maintain process documentation, standard operating procedures (SOPs), process work instructions (PWIs), job aids, and training guides.
Collaborate with (SMEs), Process Analysts, and Trainers to gather information and validate content accuracy.
Translate complex technical and operational concepts into clear, concise language suitable for diverse audiences.
Ensure documentation meets organizational standards for clarity, consistency, and compliance.
Support the creation of visual aids, diagrams, FAQs, and quick reference materials to enhance understanding and adoption.