Contract Support Specialist
About The Position
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. The Contract Support Specialist is responsible for reviewing and processing customer contracts to ensure accuracy, completeness, and compliance with business rules. This role manages contract setup and maintenance within Salesforce, researches customer eligibility, and partners with internal teams to resolve issues and improve processes. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office, subject to change with future business needs. Our office will be moving to Reston, VA in 2026!
Requirements
- College degree preferred.
- 2-5 years of experience in contract processing, billing operations, or data entry and research.
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced, high-volume environment.
- Clear and professional communication skills; able to work effectively with internal stakeholders.
- Experience using Salesforce or another CRM system.
Nice To Haves
- Proficiency in Microsoft Excel (sorting, lookups, and basic formulas) is a plus.
- Self-starter who takes ownership, meets deadlines, and continuously looks for ways to improve processes.
Responsibilities
- Review and interpret contract terms, applying established business rules accurately and consistently.
- Verify customer eligibility through research and internal systems.
- Process contracts and account maintenance requests through queue management within a CRM system (Salesforce).
- Meet productivity and quality standards.
- Collaborate with Sales, Finance, and other internal teams to resolve escalations and ensure a seamless onboarding experience.
- Work with department manager, team members, and sales/field representatives on escalated issues.
- Run reporting to identify trends which could lead to process improvements.
- Contribute to department-wide initiatives and assist with audits or special projects as needed.
Benefits
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Number of Employees
501-1,000 employees
