Contract Specialist

Cytek Biosciences Inc

21d•Onsite

About The Position

The Contract Specialist is an integral part of the Commercial Operations team. Supporting the commercial organization in responding to contractual needs, the Contract Specialist is the main point of contact for all contracted business within the Commercial Sales and Service Team. The Contract Specialist is primarily responsible for preparing, sending and following up on North America and APAC bid and tender requests, global Cytek lease agreements, North American Reagent Rental agreements and organization of business contracts. The Contract Specialist will monitor Lease agreement balances and payments with feedback provided by the Finance team. This position works closely with the Sales Leadership, Customer Service and the Salesforce CRM Program Manager to enhance Salesforce to meet the contractual needs and changes in Cytek’s operations. Other duties such as assisting with customer requested forms, instrument coordination and process improvement endeavors may be required.

Requirements

BA/BS in Business Administration or equivalent required.
At least 7 years of experience working in the Biotechnology industry with a focus on Flow Cytometry or equivalent, desired
Experience in Saleforce.com required and bio-medical capital equipment preferred.
Computer proficiency is required, including skills with the use of Microsoft Word, Excel, PowerPoint, and CRM software.
Contract Negotiation experience strongly encouraged
Understanding of general contracting terms and conditions

Responsibilities

Coordinate with clients to guarantee terms of contracts are fulfilled in compliance with the terms and conditions.
Working with Cytek Legal to understand negotiable terms and conditions vs. those that would require intervention by the Legal department directly.
Compile and maintain records for all lease agreements including working with Instrument Coordination to accurately maintain the accurate location of the company owned equipment.
Maintain financial records of all lease equipment with the purpose of providing a total payoff amount to customers upon request.
Monitor annual spend and monitor contract compliance of all Reagent Rental Agreements while working with sales to follow up with the customer as needed.
Add and update internal databases with current customer and instrument demographic information.
Responsible for the coordination and submission of North America bid/tender requests from the North America sales organization
Work with the Customer Service team to onboard new contracted customers
Handle breach of contracts in a timely manner
Serve as the main liaison with outside contracting representatives.
Research regulations to ensure contracts are updated and in compliance with laws
Serve as a back up to the Customer Service team to coordinate external documentation requested by Sales or customers
Must be self-motivated, success driven, and have a mastery of organizational skills.
Manages priorities on a daily basis and actively communicates priority changes to management and/or customers in a timely manner.
Outstanding negotiation and interpersonal skills
Ability to resolve client complaints and concerns