Contract Servicing Manager

VTE of Stevens County LLC•Colville, WA

3h•$27 - $30•Onsite

About The Position

A successful Contract Servicing Manager will acclimate well to Stevens County fast-paced, professional, and caring environment and lead our mission to provide unparalleled customer experience. This position oversees all operations and staff in the Contract Servicing (Long-Term Escrow) Department and is responsible for ensuring accuracy, efficiency, and compliance in every aspect of the department’s work. This role plays a central part in growing the department through strategic outreach and client retention while coaching and developing team members, refining internal processes, and maintaining clear communication across departments and with external clients. The Manager actively cultivates a team culture that aligns with Vista’s values — care, clarity, and cultivation — and models leadership behaviors that reflect our mission in every interaction.

Requirements

Strong leadership and team development skills; ability to motivate and guide others
Excellent written and verbal communication skills
Demonstrated success in managing department-level goals, metrics, and performance
Advanced knowledge of financial transactions, account servicing, and reconciliation procedures
Strong analytical skills and business acumen
High attention to detail, accuracy, and accountability in work
Ability to manage competing deadlines and priorities in a high-volume environment
Strong customer service orientation and commitment to internal/external relationship building
Proficiency in Microsoft Office Suite and internal servicing systems
Clear background and credit check required
High school diploma or equivalent required
Experience in mortgage servicing, long-term escrow, banking, accounting, or financial services required
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Nice To Haves

3+ years of supervisory or management experience strongly preferred
Ongoing commitment to professional development and leadership growth

Responsibilities

Lead and manage daily operations, ensuring timely, accurate, and compliant account processing
Monitor and assess team workload, adjusting resources or workflows to maintain service excellence
Develop and implement strategies for departmental growth, client retention, and revenue expansion
Maintain expense awareness and pursue cost-saving improvements where appropriate
Provide ongoing coaching, training, and support to staff; conduct annual performance reviews and routine one-on-ones
Collaborate with the marketing team to promote services, expand market presence, and develop business relationships
Engage in client recruitment and retention through professional outreach and networking
Ensure timely and accurate completion of daily, monthly, and year-end reporting
Oversee monthly bank reconciliations, audit preparation, and tax/insurance/HOA disbursements
Continuously evaluate and improve internal processes to enhance efficiency, accuracy, and client experience
Serve as point of escalation for complex or sensitive issues; resolve matters with discretion and professionalism
Ensure compliance with company procedures, regulatory requirements, and best practices
Foster positive working relationships with clients, vendors, lenders, escrow teams, and other departments
Maintain confidentiality and safeguard all client and transaction data
Represent the department in leadership meetings and contribute to broader organizational initiatives
Perform other duties as assigned

Benefits

Medical, Dental, Vision, Life, and LTD insurance (including company contributions)
Health Savings Account option
401(k) (including company contribution)
Flexible Spending Account programs for medical and dependent care
Company paid holidays
Generous time off for vacation, sick and bereavement

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