Contract Servicing Associate
About The Position
A successful Contract Servicing Associate will acclimate well to the efficient, fast-paced, professional, and caring work environment and join our mission to provide unparalleled customer experience to our customers and colleagues. This entry-level role supports the daily operations of the Contract Servicing Department and focuses on key tasks such as new account setup, payment processing, customer communications, and account closure. This position requires excellent customer service skills, meticulous handling of payments and report preparations, and thorough attention to detail. Other responsibilities include (but are not limited to):
Requirements
- Commitment to Vista’s mission of unparalleled customer experience
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Meticulous attention to detail and a high degree of accuracy in data handling
- Excellent organizational and time management skills; ability to multitask effectively
- Ability to work in a high-volume environment and meet deadlines
- Demonstrated ability to maintain confidentiality and handle sensitive data with integrity
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal servicing platforms
- Cleared background and credit check required
- High school diploma or equivalent required
Nice To Haves
- Experience in banking, loan servicing, title and escrow, or accounting is strongly preferred
- Willingness to participate in industry training and pursue professional development opportunities
Responsibilities
- Support the Contract Servicing Manager and department in all servicing functions
- Handle customer inquiries via phone, email, and written correspondence with professionalism and courtesy
- Resolve routine customer questions and issues using sound judgment
- Perform accurate and timely data entry for account setup and maintenance
- Process payments, deposits, and account closures in accordance with company procedures
- Assist in maintaining escrow account records and servicing documents
- Support the monitoring and processing of property taxes, insurance premiums, and other account-related expenses as directed
- Assist in routine auditing and account balancing tasks to ensure data integrity
- Assist in daily and monthly bank reconciliations
- Contribute to marketing and business development efforts by participating in client outreach and maintaining positive relationships
- Provide support and coverage for team members during absences or peak workloads
- Maintain confidentiality of sensitive client and transactional information
- Help identify opportunities to improve procedures and customer experience
- Collaborate with internal departments and external parties to facilitate seamless service
- Assist in monthly, quarterly, and year-end reporting
- Participate in ongoing training and development initiatives
- Perform other duties as assigned
Benefits
- Medical, Dental, Vision, Life, and LTD insurance (including company contributions)
- Health Savings Account option
- 401(k) (including company contribution)
- Flexible Spending Account programs for medical and dependent care
- Company paid holidays
- Generous time off for vacation, sick and bereavement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
