Contract Operations Specialist

RedSail Technologies-posted 11 days ago
Full-time • Mid Level
Remote • Spartanburg, SC
501-1,000 employees
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The Contract Operations Specialist is responsible for managing the end-to-end flow of customer contracts—from initial request through final execution and storage. This role acts as the operational hub between Sales, Legal, Support, and other internal stakeholders to ensure contracts are accurate, compliant, processed quickly, and stored appropriately. The ideal candidate is highly organized, detail-oriented, and comfortable coordinating across multiple teams in a fast-paced environment.

  • Manage the full contract lifecycle, including preparation, distribution, routing for signature, tracking, follow-up, and final storage.
  • Ensure new and updated contracts are accurately generated and aligned with approved templates or negotiated terms.
  • Coordinate timely execution through e-signature platforms and maintain visibility into contract status.
  • Maintain a centralized, organized repository of executed agreements for compliance and audit needs.
  • Serve as the primary point of contact for contract requests originating from Sales, Support, and other internal departments.
  • Partner closely with Legal to validate terms, escalate issues, and ensure contract language meets regulatory and organizational standards.
  • Collaborate with Sales Operations, Finance, and other teams to confirm pricing, deal structure, and proper documentation before routing.
  • Review contract submissions to confirm completeness, required approvals, accuracy of customer information, and alignment with internal policies.
  • Ensure all contracts follow organizational workflows, approval matrices, and retention guidelines.
  • Identify process gaps or recurring issues and recommend improvements to streamline contract operations.
  • Manage tasks within contract lifecycle management (CLM) or document management systems, ensuring updates are timely and accurate.
  • Track volume, turnaround time, and other key performance metrics to support reporting and operational insights.
  • Assist in template updates, version control, and the implementation of new tools or automation.
  • 2+ years of experience in contract administration, sales operations, or similar operational role.
  • Strong organizational skills and the ability to manage multiple requests simultaneously.
  • Excellent attention to detail and comfort working with legal and customer-facing documents.
  • Strong communication skills with the ability to work cross-functionally.
  • Proficiency with document management systems and e-signature tools (e.g. DocuSign, Adobe Sign).
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