Contract Management Assistant I

Dover Corporation•Austin, TX

2d•Hybrid

About The Position

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths. We are #EnergizedByGrowth. DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. Position Summary: This will be an individual contributor role in the DFS Services Segment and will be reporting under Manager, Service Sales. As the Services Contract Administration I, you will be responsible for daily and/or weekly reporting of open tasks and their statuses to customers. The position requires updating Oracle records, generating reports, working in coordination with other contract administrators to complete all emails that come into the service operations general email box, reaching out to contractors as needed for immediate updates related to open tasks, and internal reporting of task trends and spikes. Additional tasks may be required as business needs adjust to deliver on customer expectations.

Requirements

Excellent communication skills having a high comfort level interacting with internal and external customers, and contractors; both written and verbal.
Demonstrated ability to multi-task.
Strong business acumen to keep track of multiple open tasks tied to contracts.
Critical thinking and problem-solving skills required.
Have a customer centric mindset and aptitude for providing exceptional customer experiences.
Strong understanding of Microsoft suite products including Excel, Outlook, Word, and Teams. Excel is a daily tool required to be successful in this role. Candidate must have familiarity with formula creation and use.
Strong analytical skills required.
Strong team player as candidate will work with cross functional teams through different procedures and processes.
Ability to learn quickly and pick-up on new tasks as assigned by contract administrator team
Ability to type a minimum of 55 words per minute required.
Minimum of High School Degree required.

Responsibilities

Manage and oversee specific assigned contracts to ensure compliance with contractual obligations, performance, and resolution of contract related issues
Manage escalations due to aged open tasks with contractors; need to seek immediate resolution.
For all assigned contract functions, gather information in a timely fashion to produce required reports for each customer.
Provide daily and/or weekly reports in a pre-defined format to specific customers.
Service Operations Email task distribution on a day-to-day basis.
Review monthly billable invoices sent from Finance to ensure all charges align with services provided so customers are billed correctly
Supervise and support contracts team members, and establish weekly touch points
Develop and distribute monthly scorecards for contract customers
Develop scopes, pricing, and framework for new contracts and contract renewals
Act as the first point of contact for team and customer escalations
Perform quarterly reviews of contract profitability

Benefits

a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account, health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off, 13 paid holidays/floating holidays per calendar year, paid vacation days, and paid sick leave
including business travel services
employee discounts
and an employee assistance program that includes company paid counseling sessions and legal services