Contract Logistics Customer Service Specialist
About The Position
As a Contract Logistics Customer Service Specialist at Kuehne+Nagel, you will have general responsibility for coordinating daily logistics activities to ensure the full and efficient operation of your assigned area. The right candidate will have a continuous improvement mindset in the workplace. At Kuehne+Nagel, our work truly contributes to more than we imagine. Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Southaven, MS location is looking for a new Customer Service Specialist to join our Contract Logistics team. How you create impact As the Customer Service Representative (CSR) you will act as Kuehne & Nagel's primary contact for any customer. You will be responsible for intercepting faxed orders, keying orders in to system, conducting follow up phone calls to requestors. The CSR is responsible for all communication between the various departments within Kuehne & Nagel and its customers and, therefore must exercise the highest quality of phone etiquette. Requires a high degree of quantifiable and qualifiable results with regard to accurate, complete, and timely response to internal and external Distribution Center's reporting.
Requirements
- Must have 3+ years' customer service experience in a contract logistics/distribution center envrionment
- Must have clear and effective verbal and written communication skills
- Must be proficient in Data Entry
- Must have Intermediate skills in MS Word and Excel
- Must have the ability to prioritize tasks
Responsibilities
- Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
- Compiles, sorts and verifies accuracy of data to be entered.
- Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
- Enters order into automated system, and computes total cost for customer. Records or files copy of orders received as requested.
- Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Compiles statistics and prepares various reports for management.
- Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
- Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
- Provides back up support for all accounts other than primary.
Benefits
- We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Support Activities for Transportation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
