Contract Implementation Specialist I - Administrative position

Agiliti•Eden Prairie, MN

23d•$22 - $35

About The Position

The Contract Implementation Specialist Admin role supports Sales, Legal, Finance, Customer Support, and other internal stakeholders and external stakeholders. The position is responsible for timely and accurate creation of customer, contract, and pricing data spanning multiple ERP systems. This position is part of the Agiliti team responsible for the collection and management of customer and contract data during the initial sales cycle and post contract execution. The position is and is responsible for creating, loading, updating, and auditing customer and contract data to ensure Agiliti meets or exceeds its financial goals across all business lines. This position is part of the AGTI team responsible for the collection and management of customer and contract data during the initial sales cycle and post contract execution. This role supports both internal and external stakeholders with timely and accurate reporting of customer account data (including parent/child relationships and GPO affiliation), billing, contract compliance and other relevant metrics.

Requirements

Bachelor's degree in business related field preferred
Experience in customer service, sales support, CRM & ERP data management preferred.
Proficiency working with entire Microsoft office suite, specifically Excel and PowerPoint
Strong problem solving, administrative, and analytical skills
Ability to perform under time constraints
High levels of proficiency and quality in data input
Strengths in reading and interpreting complex contracts
Consistent competence in applying defined business processes
Exceptional communication skills, both written and verbal
Ability to plan and prioritize activity and stay aligned with organizational goals and strategies
Demonstrate project ownership and cross departmental collaboration

Responsibilities

Manage end-to-end process, as defined by internal stakeholders, for the creation and maintenance of customer account records in multiple systems.
Interpret, translate, and complete all processes relating to the implementation and maintenance of proposals, contracts, including the negotiated fees, future pricing changes, and customer rosters.
Properly document and catalog contracts, term sheets, and other related documents in designated repository.
Implement and maintain customer contracts in a variety of internal systems designed to track contract terms & conditions, pricing, and other related contractual obligations.
Serve as the corporate point of contact to research and support the processes to resolve billing, pricing, and contract inquiries.
Manage and track internal requests (via ServiceNow) to create customer proposals and contracts including the creation of the Contract Profile and Workflow Process in the company’s contract database.
Maintain and update templates used to support Sales and pricing/contract changes.
All other projects and duties as assigned.
Prepare and distribute various reports and analyses used internally to track customer revenue, and product usage related to business lines.
Review and compile customer utilization used internally to identify and correct pricing errors.
Communicate contract expirations and work collaboratively with internal stakeholders to facilitate the renewal of customer contracts.
Administer and manage changes in systems supporting business lines (i.e. implementation of list default/access pricing, addition of items/services, etc.)
Verify and maintain GPO/IDN affiliations needed to ensure accurate price activations.
All other projects and duties as assigned