Contract Administrator, MI

Fujifilm

About The Position

Position Overview Responsible for all actions related to MI Service Contracts including but not limited to generation, pricing, follow-up, and administration with a focus to provide high quality and efficient support to all MI teams, including but not limited to Sales teams and License Compliance. Company Overview At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers Job Description

Requirements

Bachelor’s or Associate’s degree in Business Administration or related field of study.
Minimum 2 years contract experience (Medical Service experience a plus).
Exceptional organizational and prioritization skills.
Excellent communication skills, written and verbal. Able to communicate with all levels of internal and external organizations.
Detail oriented with critical thinking and ability to problem solve. Must work efficiently under rigid deadlines.
Enthusiastic, self-starter, strong desire to drive the business in a positive direction.
Exceptionally strong skillset in Microsoft Office products (Excel, Word, Access, PowerPoint, etc.).
Self-directed with high energy and motivation. Ability to work independently and/or in a team setting.
Creative and consultative communicator with excellent verbal and written communication skills. Presentation skills are a plus.
Critical thinking is required, must be able to perform various levels of research and form a cumulative analysis that results in accurate, high quality work product.
Ability to influence others without position reporting structure to achieve results and deliver on committed timelines and objectives.

Nice To Haves

Medical Service experience a plus
Experience with SAP and Salesforce.com a strong plus.
Experience working in a quality controlled and validated system a strong plus.

Responsibilities

Research and validate equipment inventory to be included in the Service Contract prior to quote generation utilizing relevant tools and resources (e.g., Service Salesforce, Sales Salesforce, SAP, Workfront, etc.) and with the help of the applicable Service, Sales and Implementation personnel.
Run various management reporting tools and analyze data for warranty and contract expirations forwarding necessary information to the applicable Implementation Service and Sales teams.
Initiate and manage customer correspondence for MI service contract creation, renewals, and revisions.
Track all contract correspondence (e.g., quotes, warranty start notifications, etc.) resulting in and/or supporting of MI Service Agreements.
Conduct required telephone and email customer contact to follow up on any MI contract or warranty issue.
Refer and/or resolve MI contract discrepancies or disputes raised by customers or other HCUS personnel.
Coordinate with Order Fulfillment, Order Administration and Product Management for MI subcontracts, ensuring two-way communication occurs when equipment is booked as well as when contracts are terminated.
Enters contracts into system of record as required for booking and record retention.
Data cleansing and finalization of purchasing contracts with Third Party Vendors.
Work closely with Purchasing team and Product Management when renewing contracts.
Submit recommended changes to vendor’s Product Managers and Purchasing team at least 60 days prior to new contract term.
Create ad hoc reports as business dictates.
Performs special projects and tasks as requested.
Ensure processes are followed and consistent across all zones.
Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
Comply with all applicable S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.
Participate in internal and external audits when required to produce evidence as needed for clean processes to be followed by all contract related personnel.