Continuous Improvement Specialist

Collectors•Jersey City, NJ

30d•Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We’re looking for a Continuous Improvement Specialist to join our growing Continuous Improvement team. Our team's primary functions are continuous improvement of operational processes, new process implementation and alignment of operational procedures across our various sites. As a Continuous Improvement Specialist you will be spearheading operational improvement efforts and supporting set up & documentation of new operational procedures for all Collectors sites. You will be partnering with teams across all operational functions, including the learning team, engineering, procurement and operational experts at all levels. Additionally you will serve as an operational liaison for departments across Collectors business functions and third party vendors. You’ll report to the Continuous Improvement Supervisor and work onsite from our Jersey City, NJ office with occasional travel (3-4 times per year).

Requirements

2+ years of demonstrating strong analytical, problem solving and organizational skills
2+ years of demonstrating excellent data analysis with strong computer skills
Thorough understanding of process mapping & value stream mapping
Able to analyze existing processes, workflows, and systems to identify inefficiencies, bottlenecks, and areas for improvement
Strong attention to detail with a strategic and analytical mindset
Ability to work in a fast paced environment both individually and as part of a team
Excellent communication skills both written & verbal
Dynamic thinking and strong problem-solving abilities
Proficiency in Google Docs, Google Sheets, Google Slides & Monday.com

Nice To Haves

proficiency in LucidCharts preferred

Responsibilities

Support the ideation, implementation and testing of process enhancements throughout our operation
Identify gaps in system functionality and work with product management to enhance our products
Support implementation projects with functional teams across the organization to coordinate successful change initiatives
Optimize operational flow through creation of improved process maps, floor plans and operational procedures
Develop change communication plans and train operators on new operational processes
Planning, facilitating, and executing continuous improvement events using Lean Six Sigma tools
Support improvement projects from initiation to completion, including defining scopes, in depth progress documentation and timeline creation
Defining clear, well articulated and well documented project plans for new process implementations
Deliver outstanding service to all contributors and internal customers
Lead by example and be a champion of all company policies, including safety, attendance & security

Benefits

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

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