Continuous Improvement Coordinator

Orlando Utilities Commission•Orlando, FL

28d•Onsite

About The Position

OUC - The Reliable One, is presently seeking a Continuous Improvement Coordinator to join the Transformation division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are looking for a strategic, adaptable professional to drive process efficiencies and continuous improvement across the organization. In this role, you will be responsible for leading, facilitating, and enabling improvement initiatives, managing multiple complex projects, coaching team members, and providing consultative support to leadership to enhance operational effectiveness and customer experience. We are looking for a collaborative change agent who can navigate complexity, build trust, and influence at all levels. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

Requirements

Bachelor's degree in Business Administration, Industrial Engineering, Process Improvement, or a related field, or equivalent experience
3+ years of experience leading continuous improvement initiatives, including coordinating with team facilitators and change management champions to ensure successful implementation of project recommendations, with experience using industry-standard process improvement models
Process Improvement certification (LEAN, Six Sigma Black Belt, or Green Belt) required upon hire
Strong interpersonal skills including teamwork, relationship building, and the ability to coach and influence up and across the organization
Ability to see the bigger picture, manage complex initiatives, identify resistance, and implement sustainable improvements
Proficient in using Value Stream maps, charts, and other tools to visualize workflows and identify opportunities for improvement
Skilled in monitoring metrics and tracking the effectiveness of process improvements
Able to apply Lean principles across the organization, fostering continuous improvement and employee engagement
Experienced in conducting role-based time studies to enhance operational efficiency
Flexibility, patience, and resilience to adapt to evolving organizational priorities and participate in storm roles as required
Working knowledge of all, but not limited to, the following: Process improvement methodologies and supporting tools; Process flow maps, charts and other tools to identify root cause and monitor current metrics and process improvements; Change management methodologies and practices
Familiarity with all, but not limited to, the following: Operating systems for which process improvement initiatives are identified; Software Application (i.e. EnterpriseOne, Insight, SharePoint); Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws
Strong communication skills, both verbal and written
Perform data manipulation and analysis (graphical and statistical) as required in support of performance metric reporting
Demonstrate use of data to define root cause
Plan project timelines and milestones, track progress, monitor and communicate project status, and determine project costs, benefits, and controls. Identify and resolve project barriers and/or risks. Build and implement a sustainable control plan
Use end-to-end mapping and analysis to identify opportunities for improvement that positively impact up-stream and down-stream business partners
Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios and percentages
Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) and standard office equipment (telephone, computer, copier, scanner, etc.)

Nice To Haves

Change Management certification (Prosci, ADKAR, or equivalent) preferred or required within six months of hire
Project Management certification (e.g., PMP, CAPM) preferred

Responsibilities

Provide leadership and technical expertise for planning, managing and implementation of business unit continuous improvement initiatives
Manage multiple initiatives which may have many internal and external dependencies, are complex in scope, have multiple integration points, and are worked within multiple teams of resources
Assign tasks, responsibilities, and deadlines to initiative team members
May be accountable for the financial management of assigned initiatives, including integration opportunities and cost reductions
Complete reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights
Accountable for project delivery including meeting time, quality, and customer standards
Provide consultative support to leadership within context of overall strategic objective to initiate actions to improve the customer experience and gain process efficiencies
Serve as an integral part of a team that will develop and lead the deployment of continuous improvement infrastructure throughout the business unit
Provide insight and guidance from a business perspective on the direction and continued utilization of Continuous Improvement methodologies
Drive changes in the organizational measurement systems to effectively monitor key strategic focuses, shifting the organization to end-to-end process management beyond current functional focus
Work with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance
Develop and maintain relationships throughout business unit to enable business objectives and issue resolution and program consistency
Provide Continuous Improvement consulting/coaching/training to employees across the assigned business area, and to department interns, as needed
Mentor the organizational stakeholders and project teams in the use and support of continuous improvement methodologies as applicable
Provide coaching, consulting, and guidance to leaders, managers, and associates across the assigned business area regarding the use of Continuous Improvement tools for process/system enhancements
Utilize change management tools and methodologies in project leadership
Perform other duties as assigned.

Benefits

Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Free downtown parking
Hybrid work schedule