Continuing Education Operations Services Manager

North Iowa Area Community College • Mason City, IA

29d • $42,700 - $51,300

About The Position

Process, verify, and reconcile invoices and claims accurately and in a timely manner. Oversee the implementation and continued updates of multiple data spreadsheets. Serve as a gatekeeper for data accuracy within multiple software platforms. Provide support to the Director of Operations, Continuing Education Department staff, and administrative support to the Vice President of Continuing Education & Economic Development.

Requirements

• Bachelor’s degree.
• Proficient with Microsoft Office and ability to work with other platforms.
• Strong organizational skills with attention to detail.
• Excellent customer service, communication and critical thinking skills.
• Demonstrated ability to effectively and cooperatively work with people in a team effort.
• High degree of diplomacy and confidentiality.
• Applicants for this position must be authorized to work in the United States without sponsorship.
• NIACC is unable to sponsor or take over sponsorship of an employment Visa.

Nice To Haves

• Additional two years of related work experience preferred.

Responsibilities

• Process, verify, and reconcile invoices related to Continuing Education programs.
• Facilitate payroll process for instructors to ensure timely payment.
• Enter data for tracking purposes for the 260E, 260F, and WTED programs.
• Supervise student workers and part-time MOU staff.
• Provide administrative support for the Vice President of Continuing Education & Economic Development.
• Assist with scheduling meetings, preparing documents, and managing communication.
• Assist with the coordination, preparation, and organization of the promotions for the Continuing Education Department.
• Maintain accurate records and databases related to program operations and financial transactions.
• Maintain and update records in the Customer Relationship Management (CRM) system.
• Serve as a primary gatekeeper regarding accurate data within software platforms and provide required support with annual state reporting of department data.
• Process weekly and monthly reports for departmental meetings and department scorecard tracking.
• Work closely with other departments to ensure exceptional program delivery.
• Assist operations staff with registrations for Continuing Education programs, processing of completed classes and required paperwork, and assist with answering department phone calls.
• Order and maintain office supply inventory.
• Provide excellent customer service to internal and external stakeholders.
• Train new operations staff on various operations tasks, functions, and responsibilities.
• Work closely with Human Resources regarding Continuing Education instructor applications and completion of the HR process required for payroll.
• Serve as a back-up team member for weekly processing of CDL classes, CSTIMS reporting, and invoicing.
• Maintain strong organizational skills, demonstrate reliability, and communicate effectively with stakeholders.
• Fulfill other responsibilities as needed or assigned.
• Perform in a manner which strengthens the coordination and cooperation of all organizational components of the College, including opportunities for student recruitment.

Benefits

• Benefits package includes Blue Cross/Blue Shield major medical health insurance; eye care, dental, life and disability insurance; paid vacation and sick leave; a choice of IPERS or TIAA retirement plans, and a variety of additional optional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees