Continuing Care Representative

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC • Los Angeles, CA

3d • Onsite

About The Position

We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.

Requirements

• High school diploma or equivalent; associate degree is a plus.
• Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred
• Excellent verbal communication and active listening skills.
• Proficient in using scheduling and PMS software.
• Ability to multitask and remain calm under pressure.

Nice To Haves

• Bilingual (especially Spanish) is highly desirable.

Responsibilities

• Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
• Schedule, confirm, and reschedule dental appointments using practice management software.
• Provide accurate information about dental procedures, insurance coverage, and office policies.
• Handle patient concerns with empathy and escalate complex issues to appropriate departments.
• Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
• Collaborate with dental office staff to ensure smooth patient flow and communication.
• Uphold HIPAA compliance and protect patient confidentiality at all times.

Benefits

• Competitive hourly wage + performance incentives
• Paid training and career development opportunities
• Health, dental, and vision insurance (for eligible employees)
• Supportive team environment with room for growth
• Employee discounts on dental service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED