Continuing Care Manager

ADDICTION AND MENTAL HEALTH SERVICES, LLC • Austin, TX

1d

About The Position

The Continuing Care Manager is responsible for managing and supporting the continuum of care across The Last Resort’s outpatient services and sober living residences (Last Resort Residences – LRR). This role is designed to create continuity between levels of care, enhance the overall client experience, and ensure smooth clinical, operational, and administrative coordination throughout a client’s treatment journey. The Continuing Care Manager works closely with outpatient leadership, sober living staff, and clinical teams to support engagement, accountability, and quality of care.

Requirements

• High level of organization, follow-through, and attention to detail
• Strong communication and interpersonal skills
• Ability to manage multiple priorities across clinical and operational environments
• Comfort responding to crisis situations in sober living environments
• Proficiency with electronic health record systems (EMR platforms) or willingness to learn

Nice To Haves

• Clinical licensure or active pursuit of clinical licensure
• LCDC or working toward LCDC strongly preferred
• Prior experience in behavioral health, substance use treatment, outpatient services, or sober living operations

Responsibilities

• Coordinate all step-downs and transitions between levels of care, ensuring continuity and completion of case management needs
• Support clinical interventions aimed at increasing client engagement, improving attitudes and behaviors, and reinforcing recovery-oriented goals
• Collaborate with clinical leadership on implementation and facilitation of 12-step or other clinical curricula
• Attend weekly staffing meetings (Mondays) to review client progress, needs, and potential intervention
• Implement Patient Satisfaction surveys for all discharging outpatient clients
• Conduct environment-of-care walkthroughs at sober living residences 3–4 times per week
• Directly supervise House Managers across sober living and transitional living homes
• Oversee the sober living intake process and support admissions, transitions, and discharges
• Serve as on-call support for sober living crises, including relapse events, behavioral issues, outbursts, or urgent home repairs
• Implement behavioral agreements, administrative discharges, and therapeutic transfers as needed
• Maintain and update the LRR Census Spreadsheet
• Maintain and update the LRR Reconciliation Sheet
• Ensure LRR EMR platform records are accurate and up to date for all intakes and discharges
• Support the Director of Outpatient Services by maintaining accurate and timely documentation within the EMR platform
• Ensure Austin Outpatient EMR platform records are kept current and accurate
• Manage supply ordering for sober living residences
• Oversee rent collection processes for sober living houses in coordination with the Business Office
• Provide transportation for PHP clients to programming on Mondays and Thursdays
• Support PHP intakes at the outpatient facility on Thursdays
• Assist outpatient and sober living teams with day-to-day administrative and operational needs

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees