Contents Crew Lead

PuroClean of Central Southwest Houston • Houston, TX

144d • $14 - $16

About The Position

At PuroClean of Central Southwest Houston, we are dedicated to providing top-notch emergency property restoration services, helping families and businesses recover from water, fire, mold, biohazard, and other property damage. We operate with a ‘servant-based leadership’ philosophy and work to create an environment where our team members grow both professionally and personally by serving our customers, communities, and each other. As the Contents Crew Lead, you will collaborate with a ‘One Team’ mentality, managing production crews and job assignments while following PuroClean® production guidelines. You will assign and coordinate jobs with the production crew, ensuring clear communication with the Operations Manager and Owner. The role involves managing job schedules, completing documentation in a timely manner, maintaining production costs within the established rate, and exceeding customer expectations by providing world-class service. At PuroClean of Central Southwest Houston, we are committed to exceeding customer expectations in their time of need. By joining our team, you will have opportunities for growth and development, supported by a team that values collaboration and a servant-based leadership approach. This is a chance to work with a dynamic team in a rewarding field, where your contributions directly impact the lives of those we serve.

Requirements

• Experience: Proficiency with contents-related equipment and software used in property restoration.
• Safety Knowledge: Ability to manage and enforce safety guidelines both on-site and during travel.
• Communication Skills: Strong aptitude for record-keeping and clear communication with staff and clients.
• Leadership Skills: Experience in coaching, mentoring, and building strong teams to ensure high performance.
• Client Relationship: Ability to develop lasting client relationships and maintain excellent customer service.
• Need to have 3 to 5 years' experience

Responsibilities

• Customer Satisfaction: Act as the primary point of contact for customers, representing the PuroClean brand with professionalism and care.
• Production Management: Oversee production processes, ensuring jobs meet customer needs and adhere to company guidelines.
• Job Coordination: Assign jobs to production crews, manage schedules, and ensure smooth workflow from start to finish.
• Job Site Maintenance: Ensure job sites are orderly and comply with safety and uniform policies.
• Documentation & Reporting: Complete job files promptly, ensuring accurate records are kept and production costs are managed.
• Customer Communication: Address customer concerns in a professional manner, working closely with the Contents Division Manager and Owner to resolve issues.

Benefits

• Company parties
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Bonus based on performance
• Online mobile courses
• Flexible scheduling
• Paid training for career advancement
• Opportunity to help people in times of need
• Aggressive competitive wages
• Health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees