Content Writer
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About The Position
As a Content Writer, you play an integral part in supporting our customer experience organization through cross-functional content creation. Reporting to the Knowledge Manager, you will be responsible for developing and maintaining help documentation in the knowledge base for our customer experience team. You’ll partner with stakeholders to create accessible, easy-to-understand support content ranging from comprehensive step-by-step workflows for our products and tools to internal communications for our support teams. You’ll immerse yourself in our products and the end-to-end support experience, translating complex technical and industry language into clear, digestible content that helps our support team and enhances the overall TFD customer experience. You own the day-to-day maintenance of our knowledge base and do it all with excellent change management.
