Netflix is looking for a talented Content Writer Coordinator to join our Knowledge Management team to improve the support experience for our members and customer service agents. The Knowledge Management team focuses on customer support and agent readiness through customer self-service, product insights, training, and enhancing both customer and agent experiences. The Content Writer Coordinator will work closely with content creators, product support managers, and cross-functional partners to write, edit, and manage content for the Help Center and internal customer service knowledge base. This role requires a nuanced understanding of complex spaces and the ability to work comfortably in a global, remote environment.