Content Strategist (US Based; remote)

Lullabot • Ames, IA

36d • $80,000 - $110,000 • Remote

About The Position

Lullabot is seeking a full-time Senior Content Strategist (remote) within the United States who will thrive as part of a small team within an ambitious agency. As a Senior Content Strategist at Lullabot, you will be a key leader in project teams, working directly with clients and closely with designers and engineers to define and execute comprehensive content strategies. This role is responsible for planning and leading discovery, content modeling, and auditing activities for large-scale CMS and redesign projects, ensuring the creation of well-organized, planned, and sustainable content that meets both audience needs and organizational objectives. You will also contribute to Lullabot's business development and the growth of the strategy practice. Successful candidates will have experience with large web projects. They should be highly organized and able to manage themselves in a 100% remote-work environment and possess excellent communication habits in order to work well with other team members and clients. Equally important is that this individual will aspire to embody our Core Values: Inspire & Empower - share what you know and attempt to make those around you better than yourself. Be Human - strive to be honest, humane, friendly, caring, and humble. Own It - set big goals and do work that you can be proud of. Invent & Innovate - seek out new possibilities and solutions to create success. Collaborate Openly - work as a team with sharing and trust to accomplish more. Have Fun - focus on the positive and downplay competition and negativism. Lullabot is committed to diversity and inclusion. We strive to be a place where everyone, from any background, can do their best work and feel safe while doing so. We not only believe this is a core part of our Be Human value; it's crucial to our Engineering Values as well. In recruiting for our team, we welcome the unique contributions that you can bring!

Requirements

• Demonstrated expertise in content strategy and user-centered design principles.
• Strong ability to plan, lead, and oversee complex content strategy projects.
• Exceptional communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
• Strong analytical and problem-solving skills, with a talent for translating research insights into actionable strategies.
• Proven track record of collaborating effectively with executive stakeholders and multidisciplinary teams (project managers, design, engineering).
• Experience with large-scale Content Management Systems (CMS) projects.
• Proficiency in industry-standard tools for visualization, ticketing, and content management.
• Ability to effectively manage multiple client projects simultaneously in a distributed agency environment.
• Demonstrated professional experience in content strategy and/or a related degree: Required
• Years of professional experience in a relevant role: 6 (or more)
• Strong portfolio showcasing successful content strategy projects: Required
• Demonstrable experience working with Content Management Systems (CMS): Required
• Experience managing multiple client projects simultaneously: Required
• Proven track record of collaborating effectively with executive stakeholders and multidisciplinary teams: Required

Nice To Haves

• Demonstrable experience working with Drupal
• Experience in projects within an agency-like setting
• Experience contributing to sales processes, including proposal development and client pitches

Responsibilities

• Be an engaged, effective team member:
• Communicate effectively with project teams and client stakeholders.
• Manage your own work and tasks, ensuring on-time delivery.
• Contribute to improving the strategy practice within Lullabot.
• Collaborate openly, sharing work and incorporating feedback from all team members.
• Keep track of your own time for estimation and invoicing purposes.
• Deliver user-centered strategies that meet client needs:
• Plan and lead activities to discover and prioritize stakeholder desires, audience needs, and project goals through interviews, surveys, workshops, and research (done in close collaboration with designers).
• Inventory and audit content to identify opportunities for improvement and plan migrations.
• Define and improve information architecture and content organization.
• Create and present content strategy recommendations to client stakeholders.
• Provide content priority and messaging guidance for the design process.
• Create voice and tone and web writing guidelines for content authors.
• Create content models that enable user-centered designs, defining entities, relationships, attributes, and taxonomy.
• Support the delivery of easy-to-use, sustainable authoring experiences.
• Provide design review and feedback to ensure content clarity and hierarchy.
• Plan and conduct usability tests to ensure successful information architecture and content outcomes (typically done in close collaboration with designers).
• Evaluate and recommend content workflow, management, and governance models for client teams.
• Oversee content design, guiding client authors and content entry assistants to craft compelling web copy.
• Collaborate with other content strategists (Lullabot or external contractors) working with you on a client project.
• Support Lullabot's business and teams:
• Support hiring processes by assisting with candidate interviews for content strategy roles.
• Assist with the creation of case studies that highlight the work you've done within client projects.
• Collaborate directly with client services leadership to lead our client services team and make decisions on tools, processes, and service delivery.

Benefits

• health, vision, dental, and life insurance
• a retirement plan
• a generous tech stipend for employees to purchase computers, cell phones, or other work-related expenses
• an annual professional development budget
• 15 paid days off per year, 20 paid days off per year after your two-year anniversary, and 25 paid-days-off after your seven-year anniversary
• a four-week paid Sabbatical once an employee hits 10 years with Lullabot

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 51-100 employees