Content Strategist

Texas Health & Human Services Commission • Austin, TX

35d • Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. This position is responsible for writing communications about IT products and services to internal and external stakeholders. This includes researching, drafting, editing, proofreading and fact-checking documents for grammatical, syntactical and usage errors, spelling, punctuation and adherence to HHS and HHS IT style. Content may include IT Division email alerts, presentations, newsletters, talking points, speeches, reports and web content. Duties will also include planning, facilitating and moderating webinars and information dissemination events for staff engagement and adoption of agency technology products; managing shared email mailboxes; sending out targeted IT announcements and communications; tracking new information as it arises to keep agency documentation up to date; and serving as an internal communication specialist for IT. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment, and performs related work as assigned. Selected candidate must be willing to work from an HHS office located in Austin, Texas designated by the hiring manager.

Requirements

• Graduation from an accredited four-year college or university with major coursework in journalism, marketing, communications or a related field. One year of appropriate experience may be substituted for the required education on a year-for-year basis.
• Minimum three (3) years' experience working with Microsoft O365 apps is required.

Responsibilities

• Develops informational content to support IT products and services. Applies usability, accessibility and user experience principles to scale subject matter and accessibility for multiple audiences.
• Plans, implements and tracks initiatives, projects and event deliverables to ensure timely completion and drive staff engagement and adoption of technology services.
• Reviews drafts of marketing communication with a focus on correct spelling and punctuation and alignment with HHS and HHS IT style. Rewrites text to make it easier for readers to understand. Verifies facts and links cited in material.
• Assists with design of digital communications, including newsletter articles, presentations, emails and the intranet.
• Liaisons with business areas in IT to ensure the intranet and SharePoint environment support efficient operations, resource awareness and knowledge dissemination. Liaisons with departments outside IT to coordinate communication efforts or other assigned project responsibilities as needed.
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
• defined benefit pension plan
• generous time off benefits
• numerous opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Number of Employees: 1,001-5,000 employees