Content Strategist, Vice President - Payments Centralized Publishing

JPMorgan Chase & Co. • New York, NY

10h

About The Position

Join J.P. Morgan’s Payments team as a Content Strategist, Vice President, and
influence the end-to-end content strategy for enterprise payments help content.
In this impactful role, you will create user-focused materials that support new
platform features and functionality changes, elevating user engagement through
strategic content design and fostering inclusive, intuitive digital experiences.

Leverage your expertise in content strategy, UX writing, and content governance
to develop and execute content plans for help articles, FAQs, and WalkMe
scripts. You’ll guide content through product review, legal approval, and
accessibility requirements, collaborating closely with product teams to align
content with business objectives. If you are passionate about creating engaging,
user-friendly content that communicates complex concepts to a diverse audience,
this is your opportunity to make a meaningful impact in a fast-paced, regulated
environment.

Be a key driver of digital transformation—help us deliver clear, accessible, and
effective support experiences that empower our clients and shape the future of
payments.

Requirements

• 5+ years of experience in content strategy, UX writing, or digital content management
• Demonstrated expertise with content management systems and digital adoption platforms
• Strong understanding of content governance, compliance requirements, and accessibility standards
• Excellent writing, editing, and communication skills
• Experience managing content localization and translation workflows

Nice To Haves

• Experience in financial services or regulated industries
• Knowledge of WCAG 2.1 AA accessibility standards
• Familiarity with content design systems and design thinking methodologies
• Experience with analytics tools and content performance measurement
• Project management experience with cross-functional teams

Responsibilities

• Develop and implement content design strategies for help content, ensuring alignment with business requirements and user experience goals
• Create clear, accurate, and user-focused content for new and updated platform features, including help articles, FAQs, WalkMe content, and in-product messaging
• Apply content standards, style guidelines, and brand voice consistently across all materials
• Collaborate with product teams to understand upcoming functionality changes and their impact on content requirements
• Guide content through product review, legal approval, and accessibility requirements, ensuring compliance with internal standards and regulatory requirements
• Incorporate user feedback and best practices into content development for continuous improvement
• Participate in the controls process to ensure compliance with internal standards and regulatory requirements
• Ensure accessibility and inclusivity standards (WCAG compliance) are met across all published materials
• Partner with production specialists to ensure seamless content deployment and troubleshoot issues as needed

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed