Content Production Manager, Vice President - Payments Centralized Publishing

JPMorgan Chase & Co. • New York, NY

13h

About The Position

Join J.P. Morgan’s Payments team as a Content Production Manager, Vice
President, and play a pivotal role in shaping the digital experience for our
clients. In this dynamic position, you will lead the end-to-end production,
publication, and maintenance of content across our Payments products, ensuring
every digital touchpoint is accurate, accessible, and compliant.

Leverage your expertise in content management systems and digital adoption
platforms to elevate user engagement and streamline content delivery. You’ll
collaborate with cross-functional teams, manage localization workflows, and
uphold the highest standards of quality and accessibility. If you have a keen
eye for detail, a passion for digital innovation, and a commitment to
operational excellence, this is your opportunity to make a significant impact in
a fast-paced, regulated environment.

Be at the forefront of digital transformation—help us deliver seamless,
user-centric content experiences that empower our clients and drive the future
of payments.

Requirements

• 5+ years experience with content management systems, particularly Adobe Experience Manager
• Strong attention to detail with demonstrated ability to catch formatting, technical, and content errors
• Understanding of web accessibility standards (WCAG) and how to validate compliance
• Ability to coordinate across technical and non-technical teams
• Experience with version control processes and content archiving
• Familiarity with localization workflows and multi-language content deployment

Nice To Haves

• Experience in financial services or regulated industries
• Proficiency with digital adoption platforms such as WalkMe
• Knowledge of HTML/CSS for basic troubleshooting
• Experience with content testing methodologies and QA processes

Responsibilities

• Publish pre-approved content to production environments, including digital adoption platforms and content management systems
• Create and test digital adoption content (tours, walkthroughs, SmartTips) using scripts provided by content strategists and writers
• Conduct quality assurance checks on all published content for accuracy, formatting, functionality, and accessibility compliance
• Coordinate with technical teams to test new or updated content and troubleshoot deployment issues
• Manage version control of all published materials in collaboration with the content strategy team
• Archive retired or outdated content according to established processes and retention policies
• Coordinate translation workflows and upload localized versions to publishing platforms
• Conduct quality checks to ensure translated content renders correctly in production environments
• Partner with content writers to validate content accuracy through structured review and testing processes
• Identify and resolve technical issues related to content display, navigation, and interactive elements

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed