Content Specialist

HighPoint • Indianapolis, IN

34d

About The Position

HighPoint’s professionals focus on helping government agencies and companies implement their most critically strategic initiatives. The role of Content Specialist contributes to HighPoint by creating and revising content products and reference materials based on end-user feedback and regulatory requirements.

Requirements

• Ability to understand and explain complicated Medicare and the Marketplace policy in plain language and in an easy-to-understand format.
• Moderate proficiency in Microsoft Office suite products with a focus on MS Excel and MS Word (5 - 7 years).
• Basic understanding of project management principles (1 - 3 years).
• Ability to read, analyze, and interpret technical journals, reports, and legal documents.
• Ability to effectively present information to management, peers, and clients.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work within established time frames.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Bachelor’s degree in related discipline and at least 3 years related experience and/or training; or associate degree with 5 to 7 years equivalent combination of education and experience.

Nice To Haves

• Basic knowledge of call center environment preferred.
• Basic knowledge of Medicare and the Marketplace preferred.

Responsibilities

• Create, edit, and revise content products related to all lines of business.
• Assist internal partners to ensure accurate responses are provided to feedback from call center service representatives related to content products.
• Ensure content products are in alignment with the most current regulatory guidelines and contain accurate terminology.
• Work effectively with other functions to ensure alignment of products and projects.
• On a quarterly basis, ensure all contact information for administrative contractors, fiscal intermediaries, and partners is up to date and accurate.
• Take complex program and technical information and create content products that are easily comprehensible using plain language styles and standards.
• Ensure all changes and comments received from the client, along with the status during product development, are accurately captured and logged in a timely manner within the workflow tool specified by internal operating procedures.
• Manage and prioritize daily workload to ensure all client deliverables are met on time.
• Collaborate with other Content team members and internal partners throughout the product development life cycle.
• Use creativity and problem-solving skills to develop innovative solutions when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees