Content Specialist & Trainer

Koalafi • Arlington, VA

1d • Onsite

About The Position

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we’re transforming the financing experience and joining our team? What You’ll Do: We’re looking for a strong writer and content builder to join our Agent Enablement team as a Content Specialist & Trainer. This early-career role focuses on creating and maintaining support content that helps our Customer and Merchant Support teams deliver confident, high-quality service to lease-to-own customers. You’ll work closely with our Content Strategist and Guru Admin, as well as subject matter experts and team leads across Operations. Your job is to take complex processes and translate them into clear, helpful knowledge articles, macros, and job aids. If you enjoy writing for real people, love clarity, and want to grow your skills in content and training, this role is for you. You’ll help create content that agents rely on every day to support lease-to-own customers and merchants. You’ll sharpen your skills, learn from a supportive team, and build a foundation for growth in content strategy, training, or enablement. Your work will make a real impact—and you’ll see the results every time an agent finds the right answer faster.

Requirements

• A degree or background in Communications, English, Learning & Development, or a related field
• 1 year of professional experience, ideally in social media, website management, or a corporate writing position
• Strong writing and editing skills, especially for how-to or instructional content
• Strong interpersonal and verbal communication skills – you’re able to work with stakeholders across the business and communicate complex processes
• An observant, close reader with strong attention to detail and a feel for tone and clarity
• Familiarity with tools like Guru, Scribe, Canva, Confluence, or Articulate
• Organized, curious, and experienced with juggling multiple requests or drafts
• Desire to work in a fast-paced, dynamic entrepreneurial environment
• This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

Nice To Haves

• Experience in customer service or support operations is helpful for context—but not required

Responsibilities

• Create Agent-Facing Content Draft, edit, and maintain Guru cards, macros, job aids, and step-by-step guides
• Use tools like Scribe and Articulate to build visual, interactive content
• Keep everything aligned with our voice, templates, and quality standards
• Keep Content Useful & Organized Partner with the Guru Admin to maintain clean file structures and tags
• Review and update content to reflect process or tool changes
• Ensure consistency across platforms like Guru, Confluence, and training decks
• Collaborate with Partners Work with internal subject matter experts to gather accurate information
• Support rollout of new content tied to launches, changes, or feedback
• Use feedback from agents and leads to improve clarity and usefulness
• Grow with the Team Learn to use tools like Canva and Articulate Rise/Storyline
• Shadow strategy discussions and cross-functional projects
• Take initiative to build skills that ladder up to a Content Strategist path

Benefits

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees