Content Solutions Senior Associate-SEO

JPMorgan Chase & Co. • New York, NY

9d

About The Position

Join our dynamic SEO Services Team and make a direct impact on how we deliver digital excellence. Your work will streamline processes and empower teams to deliver faster, smarter results.
As a Content Solutions Senior Associate on the Paid Media team, you’ll be the central hub for managing and prioritizing requests across Technical SEO, Automation, and Authoring. You’ll ensure every request is captured, assigned, and tracked, driving efficiency and clarity for multiple business lines. Your role is vital to optimizing our content production and supporting strategic growth.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

Requirements

• Experience managing workflows and task assignments in multi-team environments.
• Strong written and verbal communication skills for stakeholder management.
• Ability to design, document, and optimize intake and workflow processes.
• Working understanding of digital marketing, SEO, automation, and web authoring.
• Hands-on experience with Workfront, Confluence, Jira, and Microsoft Teams.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests simultaneously.
• Quick issue assessment, conflict resolution, and escalation skills.
• Understanding of Adobe Experience Manager (AEM) authoring processes.
• Experience driving adoption of new tools or processes.

Nice To Haves

• Bachelors degree in Marketing or related field preferred
• Exposure to Agile or Scrum practices and prior SEO/web development experience.

Responsibilities

• Receive, review, and log incoming requests for audits, tooling, and authoring.
• Assess request completeness and clarify requirements with stakeholders.
• Assign requests to appropriate teams based on scope and priority.
• Track progress and provide status updates to stakeholders and leadership.
• Maintain documentation and intake records in Confluence and other platforms.
• Identify bottlenecks and recommend process improvements.
• Collaborate with segment leads to balance workload and resources.
• Generate regular reports on intake volume, allocation, turnaround times, and outcomes.
• Analyze intake trends to forecast resource needs and inform hiring decisions.
• Proactively redistribute requests during peak periods or overloads.
• Facilitate communication between requestors and internal teams for timely updates.

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees