Content Policy Operations Specialist, Prime Video Trust & Safety

Amazon • Austin, TX

8d

About The Position

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers and demonstrate high judgement on account enforcement. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children. We are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency. This Content Policy Operations Specialist will be expected to handle day-to-day issues, but will also be expected to strategize on longer-term, program-wide initiatives. The ideal candidate is: - Someone with a critical, yet empathetic mindset who can make high judgement decisions. - Independent and embraces ownership and accountability. - A customer obsessed problem solver who can effectively prioritize work.

Requirements

• Bachelor's degree or equivalent
• Can work with sensitive and/or graphic content
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience with Microsoft Office including Outlook, Word, and Excel
• 2+ years of Trust & Safety, law, risk management, investigations, compliance, or program management experience
• Experience with escalations related work
• High level of integrity and discretion to handle confidential information and projects, data analysis, and report writing
• Experience working in a fast-paced, rapidly changing operations environment

Nice To Haves

• 1+ years of escalations experience
• 3+ years of Trust & Safety, law, risk management, investigations, compliance, or program management experience
• Proven ability to exercise high judgement when policies are not well defined
• Effective written and verbal communication skills to clearly articulate complex information in policy documents, risk assessments, or technical reports

Responsibilities

• Conduct manual reviews of global content policy compliance operations.
• Make high judgement decisions on compliance actions.
• Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
• Develop and maintain standard operating procedures by effectively collaborating with stakeholders including Policy, Operations and Program teams.
• Document comprehensive content investigations reports.
• Help drive critical decisions by analyzing data and surfacing insights to improve efficiency.
• Participate in ad-hoc projects/assignments as necessary.
• Develop subject matter expertise in industry best practice.

Benefits

• Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees