Content Oversight Associate - Nights

eko • Bentonville, AR

7d • Onsite

About The Position

The Content Oversight Associate will serve as the central hub of visual and procedural quality control across all live stages. This role will leverage a centralized monitoring and oversight platform to ensure that every product capture adheres to approved guides and styling. Acting as both a real time guardian of content standards and a bridge between the stage teams and template development, this person ensures that production remains consistent, efficient, and scalable.

Requirements

• Proven experience in studio production, live video capture, or content QC
• Strong attention to visual detail and a deep understanding of studio workflows
• Ability to multitask across multiple live feeds while maintaining high accuracy
• Excellent communication and collaboration skills across cross functional teams
• Adaptable, calm under pressure, and solutions oriented in a fast paced production environments
• Must be on-site in Northwest Arkansas
• Ability to stand and walk for extended periods
• Ability to bend, stoop, kneel, crouch, and reach regularly
• Ability to work in a warehouse environment which may include exposure to varying temperatures, dust, and noise
• Work a night schedule of Monday - Thursday, hours 18:30 - 4:30

Nice To Haves

• Familiarity with live video systems, monitoring dashboards, or QC tools preferred

Responsibilities

• Guide Compliance
• Study and maintain expert understanding of all product capture guides
• Collaborate with the Content Standards Team to refine and clarify guide language as needed
• Monitor live captures to ensure adherence to guide standards and capture consistency
• Identify and flag unguided product types in real time for review and guide development
• Review and flag past content that may deviate from guide standards
• Live Oversight
• Actively monitor all live shooting stages through the centralized dashboard
• Track product and stage data to understand what product type is being captured at all times
• Identify deviations or incorrect capture approaches in real time and escalate to relevant teams
• Provide constructive live feedback to the Creative Crew Chiefs and Creative Associates
• Escalation & Adjustments
• Flag and escalate live issues immediately to the appropriate leads
• Mark reshoots for same day adjustments when feasible to maintain production efficiency
• Document all escalations, issues, and resolutions for post day review and continuous improvement
• System Utilization & Data Management
• Operate and maintain the centralized dashboard, ensuring visibility across all active stages
• Access and manage playback features to review recent footage for QC or reshoot requests
• Maintain live communication channels with all stages for immediate feedback loops

Benefits

• Premium health, dental and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
• Mental Health and Wellness Resources
• Company Paid Life and Disability Insurance
• Paid Time Off and Sick Leave
• Daily Shift Meal Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees