Content Operations Specialist - Hearthstone | Irvine, CA

Blizzard Entertainment • Irvine, CA

5d • $24 - $44 • Hybrid

About The Position

We’re looking for a content operations specialist who is organized, possesses exceptional communication skills, and excels in managing large volumes of data. This role will own the Hearthstone shop product pipeline and data configuration for all products that appear in Hearthstone.
We value diverse voices and varied backgrounds and we're looking for individuals to help us build fun, compelling, and inclusive experiences for Hearthstone. Previous experience as a Hearthstone player is not a requirement for this role, however it is a plus.
This role is a hybrid work position, with a mix of on-site and work-from-home arrangements. The home studio for this role is Irvine, CA.

Requirements

• 3+ years of experience working on live software or services in production, operations, or project management.
• Ability to build, track, and maintain complex roadmaps and schedules.
• History of delivering in a fast-paced delivery pipeline.
• Highly self-motivated and accountable.
• Strong proficiency in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• Impeccable organizational and time-management abilities.

Nice To Haves

• Experience in a game or entertainment company.
• Experience with release coordination, checklists, and Quality Assurance.
• Experience with JIRA and Confluence.
• A passion for gaming

Responsibilities

• Manage our Hearthstone shop product pipeline. You’ll be a partner to our Product Managers while being responsible for gathering requirements and configuring our Hearthstone products and storefronts.
• Work daily with our internal team that includes Product Managers, Artists, Designers, Engineers, and QA Testers to bring new products to life for our players.
• Coordinate releases with our Live Operations team and effectively triage and resolve live issues.
• Assess current processes and workflows and offer constructive initiatives to improve our tools and how we operate.
• Proactively identify risks, plan for mitigations, and communicate ongoing status on projects.
• Promote, contribute to, and participate in a culture of diversity, equity, and inclusion.

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees