Content Implementation & Product Specialist

Lastmile Retail • New York, NY

3d

About The Position

Lastmile is looking for a full-time Content Implementation & Product Specialist to support our operations and product teams with day-to-day content implementation, page buildouts, onboarding documentation, and client-specific product execution.
This is a cross-functional role for someone who is detail-oriented, comfortable working across teams, and looking for a path of progression into product management.
Why This Role Matters
This role sits at the intersection of content implementation, strategy, and operational problem-solving. You’ll help ensure new clients launch successfully, existing clients are supported effectively, and internal teams have the documentation and implementation support they need to move quickly and effectively.
Work Authorization: This role requires physical residency in the US; we are unable to provide visa sponsorship or support remote work from outside the country.

Requirements

• Minimum 2-3 years work experience in a related field
• Strong organizational skills and attention to detail
• Ability to manage documentation across multiple clients, systems, and workflows
• Comfort working in both strategic and execution-oriented tasks
• Strong written and verbal communication skills, comfortable speaking with clients
• Ability to learn new systems quickly and think through process edge cases

Nice To Haves

• Experience with digital content implementation or content operations
• Familiarity with analytics and tag management tools such as GTM, GA4, and Search Console
• Experience with QA, implementation support, or onboarding workflows in a SaaS or tech environment
• Exposure to data mapping, data flows, or integration documentation
• Experience supporting A/B testing or structured experimentation workflows
• Familiarity with tools such as Parabola or similar automation / workflow tools

Responsibilities

• Maintain and organize client-specific documentation, including: Website structure (information architecture) How data moves in and out of the Lastmile platform
• Maintain analytics setup documentation, including workflows related to: Google Tag Manager Google Analytics 4 Search Console
• Support rollout and implementation of new product features and use case application for clients
• Assist with QA testing during setup and launch processes
• Support client or partner issues that require deep knowledge of Lastmile systems and integrations
• Support the Account team with day-to-day content implementation and management tasks
• Update page content and organize documentation related to image specs across clients
• Assist A/B test creation and management
• Help identify and support new client use cases within the platform
• Support page buildouts for new client launches and additional page types

Benefits

• Excellent benefits (health, dental, and vision insurance)
• Short-term and long-term disability coverage
• Unlimited PTO (within reason) and holidays
• 401K with company contribution
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees